Guest Relation Agent

Job description / Role

Rixos Qetaifan Island North

Opening mid-2022, Rixos Doha Qetaifan will comprise a 345-key hotel, along with a souq encompassing 11,000sq m of leasing space, a beach club, a theme park and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Slated to make its debut right before the World Cup, Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's waterpark attraction. The Icon Tower, the world's highest tower of its kind, reaching 82 metres in height.

Guest Relation Agent

Assists guests to make them feel at home. To help solve their problems, queries, etc. in a diplomatic and courteous manner.

What's in it for you:

- Be part of a unique and complex resort in Qatar
- Take advantage of opportunities to be recognized for your professional contributions
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

- Liaises with all departments with the aim to resolve guest' special needs, requests and problems.
- Greets, welcomes, escorts and bid farewell to VIP's, special attention and regular guests.
- Contacts guests by telephone daily in accordance with Guest Contact Policy.
- Is present in the lobby during the major check in & check out times and serves as Lobby ambassador.
- Ensures that the VIP and special attention list is prepared each evening for the next day.
- Ensures that all gifts, amenities are placed in the rooms in a uniform way.
- Makes sure that all announcements and general information to guests are displayed appropriately and correctly.
- Uses tact and diplomacy in maintaining a quiet and elegant atmosphere in the lobby and lounge areas.
- Maintains a logbook during the day with appropriate entries for the attention of management.
- Inspects guest areas for coverage, appearance, supports, and follows up when necessary.
- Identifies all VIP's and special guests for follow up.
- Checks VIP arrivals to see that assignment and set-ups are correct.
- Controls the VIP status extended to guests.
- Extends VIP status whenever necessary.
- Is present during important functions.
- Monitors and maintains computerized guest history.
- Assists & works in Executive Lounge and Front desk when necessary.
- Prepares list and invitations.
- Prepares long term stay guest gift lists.
- Knows and follows the fire and safety procedures of the hotel.
- Performs other duties assigned by his /her supervisor.

Requirements

Your experience and skills include:

- 2-year experience in similar experience.
- Degree/Diploma in Hospitality Management
- Ability to work from multiple shifts includes Night Shift.
- Excellent reading, writing, and oral proficiency in the English language.
- Proficient in Opera PMS and MS Office.
- Flexibility to respond to a range of different work situations.

Your team & working environment:

At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.