Guest Relations Agent

Job description / Role

Guest Relations Agent

The incumbent in this position is responsible for - under the management of the Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations.

Marsa Malaz Kempinski, The Pearl - Doha

Marsa Malaz Kempinski, The Pearl - Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of The Pearl, in the capital of Qatar.Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms - including 69 suites, two Presidential suites and two Royal suites.

Key Responsibilities:

- Carry out all administrative duties in co-operation with Guest Relations Manager
- Daily checks on the VIP lists and ordering of corresponding activities
- Monitor and check the costs of VIP treatments
- Be responsible for VIP Policy and ensure it is implemented fully
- Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals
- Pre check all guest requirements three days prior to arrival and again the day before
- Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in
- Greet arrivals and escort all Guests to the rooms or suites
- Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded
- Be fully conversant with all hotel activities and promotions
- Attend to daily guest requirements and enquires and help guide them with all necessary arrangements
- Prepare all VIP amenities forms and distribute accordingly
- Update guest profiles and check the existing one

Requirements

Desired Skills & Qualifications:

- Minimum of 1 year experience in a Front Office position preferably in an international five star hotel
- English - excellent oral skills
- Excellent written and verbal communication skills
- Microsoft Office (Word, Excel and PowerPoint)

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

Embrace an experience as individual as you are!

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.