Job description / Role
A Guest Relations Officer is responsible for the handling of the front desk. Guest Relations Officer is, an ambassador of Client experience. She/he should be an excellent communicator who can stay positive when facing difficult situations. She/he should also be reliable and customer-oriented, as She/he will serve as a primary point of contact for customers.
Welcome guests in a friendly and professional way, discover the need and escort if possible. Provide information about facilities, programs and other services Warmly answer to every call. Deal with customer complains and Queries. Create, and explain loyalty program and assigned to customer.
Diploma / Bachelor is a plus. 2-4 years of experience preferably in Customer experience. Proven experience as a Guest Relations Officer.
About the Company
The Ali Bin Ali Group is a privately owned company with a heritage that dates back to 1945. Our roots began with a vision to provide quality international products and services to the people of Qatar. Today our Group is one of the largest retail and distribution companies in Qatar. We are also proud to say we have a long-standing reputation for building successful partnerships with the world's leading brands across a diverse range of business activities. This success is born out of our unwavering commitment to the long-term development and strategic growth of not just our Group but also that of our partners.
Our knowledge of the market is unrivaled. That is what keeps us ahead in an environment of phenomenal growth in Qatar. The Ali Bin Ali Group has evolved and grown in response to Qatar's diversifying requirements.
As a Group, we thrive on innovation, which is the key to our consistent market share results and achievement awards. The Ali Bin Ali Group operations are currently local but our standards are International. Our partners and competitors credit us with an impeccable reputation and with excellent public and private sector relationships. But from our perspective our most important affirmation comes from customer satisfaction across each of our Group's business divisions.