Guest Service Officer

Job description / Role

Summary

At Grand Hyatt Doha, we focus on our brand promise of delivering moments of more by offering challenging and rewarding careers that are more than just your typical job. Our values of wellbeing, inclusion, respect, empathy, integrity, and experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.

You will be responsible to provide a warm, professional, and efficient welcome to all guests and members of the hotel health club and recreation facilities.

This role ensures smooth daily operations of the reception area, manages bookings, promotes membership, and delivers outstanding guest service in line with hotel standards.

Qualifications

• Ideally with a relevant degree or diploma in hospitality or tourism management.
• Minimum 2 years work experience as guest service officer in hotel operations.
• Good customer service, communications, and interpersonal skills are necessary.
• Schedule flexibility is necessary and ability to multi-task.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.