Guest Service Supervisor

Job description / Role

Rixos Qetaifan Island North

Opening mid-2022, Rixos Doha Qetaifan will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Slated to make its debut right before the World Cup, Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's waterpark attraction. The Icon Tower, the world's highest tower of its kind, reaching 82 metres in height.

Guest Service Supervisor

Plans, directs, co-ordinates & controls all activities geared towards higher guest satisfaction within the whole hotel. Is in charge to find operational solutions to guest complaints. Ensures that the maximum quality of service is provided to guests during their stay or while using the facilities. Acts as a Guest Relation Manager during his/her absence.

What's in it for you:

- Be part of a unique and complex resort in Qatar
- Take advantage of opportunities to be recognized for your professional contributions
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

- Supervises all Lobby Area, Guest Relation, Concierge, Reception.
- Takes care of all requests and complaints when necessary.
- Observes behavior and efficiency of all Front Office staff.
- Deals with especially all arrivals and VIP 's. makes necessary coordination with reservation for future important arrivals and notice the General Manager and Hotel Manager accordingly.
- Enforces the observance of house rules and regulations.
- Supervises proper use of equipment to avoid misuse.
- Controls VIP status extended to guests & ensures VIP policy is kept to.
- Supervises proper blocking of VIPs and special requests. Follow up the guest requests.
- Ensures that a smooth operation is maintained within the department.
- Coordinate and guide the Guest Relation issues and cooperate with Guest Service Representatives.
- Concentrate on guest activities like coordinating happy hours or meeting with important VIP guests.
- Supervises Guest Service Representatives performance and makes sure everything related to guest is followed up.
- Makes sure guests are escorted to their rooms by the guest relation.
- Coordinate and follow up guest contact policy.
- Ensures that personal hygiene for the Front Office staff is to the standard at all times.
- Observes and supervises closely and follows up that all staff greet the guests properly and handle guest complaints with maximum efficiency.
- Greets & meets VIP guests whenever possible, during arrival, departure, or during their stay.
- Organizes & is present upon special events, functions.
- Extends VIP status whenever necessary.
- Suggests ways to improve service approach, service delivery & customer relations in all departments
- Monitors accuracy in Opera profiles & makes sure that guest history is updated.
- Spot checks VIP rooms.
- Entertains wherever & whenever necessary in compliance with rules & regulations.
- Updates subordinates on all ongoing activities/functions in the hotel.
- Present during P.R. promotional functions & events for the hotel.
- Makes annual Performance evaluation for their staff.
- Knows and follows the fire and safety procedures of the hotel.
- Performs other duties assigned by his/her supervisor.

Requirements

Your experience and skills include:

- Minimum 2-year Front Office experience.
- Degree/Diploma in Hospitality Management
- Ability to work in multiple shifts.
- Excellent reading, writing, and oral proficiency in the English language.
- Proficient in Opera PMS and MS Office
- Flexibility to respond to a range of different work situations

Your team & working environment:

At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.