Head Concierge

Job description / Role

Rixos Qetaifan Island North

Opening mid-2022, Rixos Doha Qetaifan will comprise a 345-key hotel, along with a souq encompassing 11,000sq m of leasing space, a beach club, a theme park and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Slated to make its debut right before the World Cup, Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's waterpark attraction. The Icon Tower, the world's highest tower of its kind, reaching 82 metres in height.

Head Concierge

Ensures the smooth operation of information and message, mail, luggage and transport with high level of quality and maximum courtesy.

What's in it for you:

- Be part of a unique and complex resort in Qatar
- Take advantage of opportunities to be recognized for your professional contributions
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

- Assigns, supervises and controls the activities of the Concierge staff.
- Fulfils all requests for information and services such as entertainment, transportation, sight-seeing and excursions.
- Makes sure that all employees are supplied with all resources necessary to respond the inquiries.
- Regularly updates employees with regards to information concerning the hotel services, VIP s and daily functions for them to be well informed.
- Maintains accurate information with regards to shops and opening closing times, local attractions, transportation, flight information, restaurants and other relevant details.
- Ensures adequate stock of necessary guest stationary, brochures, leaflets, and promotional items.
- Controls plans and gives guidance for luggage service carried out for the guests for maximum efficiency.
- Establishes an efficient system for loading, unloading, collection, delivery, of guest luggage including safe storage for short and long term.
- Takes responsibility of luggage registration.
- Takes responsibility for all the equipment used in his department such as luggage trolleys, computers etc.
- Be acquainted with all the facilities offered by the hotel including in room facilities.
- Encourages promotion of hotel services by employees as appropriate.
- Oversees the lobby area and main entrance to ensure cleanliness and tidiness at all times.
- Controls access to the hotel and parking arrangements including valet parking and ensures that access road to main entrance is clear of traffic at all times.
- Supervises distribution of mail, parcels, messages and faxes to guests and offices, also redirection of the mail for the departed guests.
- Supervises dispatch of fax and messages in the absence of switchboard operators.
- Ensures the correct charging for payable services extended by the concierge to the guests.
- In collaboration with security, provides the required control of main entrance to the hotel.
- Investigates and follows up on guest complaints and takes remedial action for those not to be repeated.
- Handles guest complaints on the spot.
- Is fully responsible for the departmental induction for all the staff and provides ongoing on the job training to achieve required standards.
- Prepares work schedule and vacation schedule for the department.
- Carries out inspections for the purpose of maintaining high standards of appearance, hygiene and staff relations.
- Ensures that function board is updated daily and correctly.
- Is fully responsible for the Flags.
- Is fully responsible of the Limousine Department
- Knows and follows the fire and safety regulations of the hotel.

Requirements

Your experience and skills include:

- Minimum 4 years of hotel experience in a similar position.
- Degree/Diploma in Hospitality Management
- Ability to work from multiple shifts includes Night Shift.
- Excellent reading, writing, and oral proficiency in the English and local language.
- Flexibility to respond to a range of different work situations

Your team & working environment:

At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.