Hire Desk Controller

Job description / Role

An international company specializing in renting and selling aerial work platforms and related machinery of renowned brands which include JLG Genie & Teupen among others. Over the years, the company has grown into a specialist in the area of working safely and efficiently at heights across the UAE, Qatar and India. The company is looking for a highly motivated HIRE DESK CONTROLLER to be based in QATAR.

Task and Responsibilities:
• Understands and performs all “rental cycle” tasks with the rental desk teams this includes but not limited to, transport & logistics, telematics monitoring, administration related to hire desk operations, account release request with credit control team.
• Understands and performs the timeliness and accuracy of the rental desk team’s data and status updates in the
• Insync/MAT platform and any other agreed data management tools.
• Scheduling operations supervisors on site “familiarization” & “off-hire inspections”. Monitoring the delivery of machines and assigning tasks to the operations supervisors.
• Understands and performs communication pathways (phone, email, verbal, system) for internal and external machine rental related requests, following the correct processes, to elimination of waste and duplication's (defects).
• Preparing hire agreements and emailing to the customer.
• Following up hire agreements, LPO’s before delivery of machines.
• Ensures rental agreements, delivery notes/collection notes, LPO’s that are required to enable a machine on/off hire are accurately completed, filed and updated in the system.
• Collecting pre delivery photographs of the machines and having them filed in the system.
• Preparing the delivery notes and providing them to the transporter.
• Preparing a job file against each sales order & filing the documents, including delivery note acknowledgements.
• Forwarding the information and updating the customer inquiry log.
• Checking customer emails, liaising with commercial and technical staff closely for coordination of each specific job.
• Scheduling of IPAF and or Familiarization request from Clients or Account Managers as when required. Filing of duly filled familiarization certificates upon the completion of the operator familiarization.
• Occasionally, will provide additional reporting to the operations manager, related to rental desk function as required.
• Arranging the correct transport to deliver/collect the machines after coordinating with site persons and account managers for delivery & collection times, site location details & specific site access needs.
• Scheduling and preparing off hire/collection notes as per the instructions from customer or account managers' email request.
• Coordinate with account managers and technical teams & prepare the “priority machine requirements”. Based on this priority list, the hire desk and technical will coordinate machine readiness and delivery schedules.
• Monitor and share appropriate customer damage details to the technical team for creation of damage advice notes.

• Degree or diploma in engineering/ or management.
• Minimum 5 years of experience with at least 1 year in a supervisory role.
• Working knowledge of Microsoft Excel & any ERP software.
• Management report generation and analysis.
• Leadership and supervisory skills.
• Enthusiastic and Self-motivated.
• Team player with excellent communication and people management skills.
• Negotiation Skills.
• Computer literate with proficiency in MS Office.
• Fluent in English, Hindi will be an advantage.
• Willing to work in Qatar.

About the Company

Black Pearl is a human resources and recruitment agency that provides a holistic business and talent solution in a progressive, dynamic, and efficient way.

We pride ourselves as a unique black pearl and strive to delight our clients with a personalized partnership that helps them propel towards success.

Whether you need to find top talent, your next great job opportunity, or a consulting solution for managing your business, engaging employees, evolving your work culture, planning your people strategy, or resourcing challenges, we can help.