Job closed
Ref: RP714-20580
Job description / Role
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
"Why work for Banyan Tree Doha?
Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views.
Job Description
- Ensure efficient and effective clear communication within the Housekeeping Department, Front Office, Engineering, Royal Service and all other departments
- Answer all telephone calls within 3 rings and do all necessary follow up, with usage of correct telephone verbiage as set by the Hotel
- Record all telephone calls and its details in the housekeeping coordinator's log book or input into Royal Service to ensure proper follow up
- Use guest names during the process of conversation with guest
- Be familiar with the computer systems such as OPERA and Swiss/Royal Service.
- Keep proper records of guest loan items (eg. Extra chairs, foam pillows), and update traces in OPERA to track items movement and usage
- Communicate blocked and VIP rooms with their preferences and requests to Team Leaders in a timely manner
- Supervise and ensure that house and room attendants are carrying out all guest requests in a timely manner
- Monitor room statuses to ensure clean rooms are available for arrival guests
- Be responsible for the safety and security of all the departmental keys, mobi-talks, and iPhones.
- Take proper inventory of keys, mobi-talk, and iPhones for the department and highlight loss to Assistant Manager immediately.
- Assist in preparing keys, mobiles or papers to colleagues if need arise.
- Answers all lost & found queries in a timely manner and follow up accordingly
- Record all Lost and Found articles correctly and to place items in correctly labeled serial boxes for easy search should guest claim the item
- Inform Security Department and Duty Manager of any complaints by guests of losses that may require compensation
- Ensure the security and maintenance of the lost & found room by not allowing unauthorized entries, with regular clean up and disposal of items after its validity periods
- Ensure that safe working practices are followed including emergency procedures
- Participate in departmental leadership activities as a member of the team
- Maintain levels of confidentiality and discretion for guests
- Carry out any other duties as and when assigned by the Management of the Hotel and department
Requirements:
- Able to read, write, and communicate in English, other language is an added advantage
- Computer skills including Microsoft Office will be an advantage
- Use/knowledge of PMS e.g. OPERA
- Technical skills for Housekeeping including use of the iPhone for Housekeeping
- Supervisory and leadership skills - collaborative, enabling, and entrepreneurial
- Interpersonal skills well developed with guests, employees, management
- Able to solve problem/make decision independently within scope
- Attention to detail guest requests and preferences
- Able to work independently, reliable, self-directed
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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