Housekeeping Coordinator

Job description / Role

Summary

Duties and responsibilities related to the Housekeeping Coordinator role:

• Act as the central communication point for the department, answering phone calls and managing radio communications to dispatch housekeeping staff effectively.
• Manage and log all incoming guest requests (e.g., for extra amenities, towels, or special cleaning) and ensure they are assigned and completed promptly.
• Update the hotel's Property Management System (PMS) in real-time with room status changes (e.g., from dirty to clean and inspected), ensuring the Front Office has accurate information for check-ins.
• Coordinate closely with the Front Office to prioritize rooms for VIP arrivals, early check-ins, and manage any room discrepancies.
• Liaise with the Engineering department by logging maintenance requests for issues found in guest rooms or public areas and tracking their completion.
• Prepare and distribute daily work assignments, room attendant worksheets, and keys to the housekeeping staff at the start of their shifts.
• Manage the Lost and Found procedure, including logging, storing, and responding to guest inquiries about lost items.
• Assist in controlling inventory by tracking the usage of linens, cleaning supplies, and guest amenities, and preparing purchase requisitions.
• Handle administrative duties such as managing staff attendance records, filing reports, and maintaining departmental records.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management
• Minimum 2 years work experience in hotel operations
• Good problem solving, administrative and interpersonal skills are a must

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.