Housekeeping Supervisor

Kempinski Hotel

Doha, Qatar

Posted
Ref: RP566-66

Job description / Role

Housekeeping Supervisor

The incumbent in this position is responsible for directing and controlling the day-to-day housekeeping operations on the Floors or in the Public Areas in order to ensure the highest standards of cleanliness. They assist the Assistants Executive Housekeepers and the Executive Housekeepers in the planning of the department.

Marsa Malaz Kempinski, The Pearl - Doha

Marsa Malaz Kempinski, The Pearl - Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of

The Pearl, in the capital of Qatar. Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms - including 69 suites, two Presidential suites and two Royal suites.

Key Responsibilities:
- Direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.
- Check Public Areas / Floors to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurnished as required. If assigned on Floors, check rooms and particularly those assigned to V.I.P., V.V.I.P and known repeated guests receive special attention to ensure they meet the hotel standards.
- Coordinate with the other sections of the Housekeeping Department and the other Departments on all relevant matters that affect the physical appearance of the hotel and room status, keep them informed and follow up on outstanding issues. It may be the confirmation of room status to the repair work to be done.
- When needed, assist the Assistant Executive Housekeepers in the recruitment, management of performance, identification of training need, development of training plan and implementation of training.
- Conduct monthly training sessions with existing employees in order to meet the identified training needs.
- Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
- Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
- Assist the Assistant Executive Housekeepers in the monitoring of housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures, and Health and Safety for employee and guests.

Requirements

Desired Skills & Qualifications:

- 2 to 3 years experience in a supervisory position in housekeeping department
- Preferably in a 5 star hotel.
- English - oral and written skills
- Building teamwork
- Developing others
- Problem solving and decision making
- Motivating others
- Knowledge and Skills on Cleaning techniques
- Knowledge on cleaning products, equipment and machine
- Knowledge on housekeeping procedures and standards

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

Embrace an experience as individual as you are!

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.

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