Housing Executive

Job description / Role

SUMMARY OF POSITION

The position of Housing Executive will report to the Cluster Director of Employee Residences. It is a key operational colleague role with the opportunity to make a direct impact on the safety and proper maintenance of our community facilities, accommodation, and healthy living conditions in our community.

SCOPE

The Housing Executive will have responsibility for procuring and comprehensively managing all of the housing, offices, and other facilities necessary for the operation's activities.

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

- Strictly implement accommodation rules and regulations in the resort without prejudice.
- Assignment of individual colleague to their appropriate accommodations as per respective entitlement stipulated in their employment contract with due consideration of their nationality, gender, and religion.
- Ensure that our Accor's values are being practiced/demonstrated in our daily interactions with our colleagues and external guests.
- Prepare welcome kit (e.g. welcome card, welcome drinks and fruits, printed accommodation rules and regulations, required toiletries etc.) for on-boarding new employees.
- Ensure to keep professional and amicable interactions with all the departments in the resort and to each individual regardless of their job levels.
- Ensure that all maintenance issues raised by room occupants and after your regular inspections are attended to and reported immediately to Engineering department (either to 24hrs. hotline or Engineering Coordinator).
- Ensure to keep a tracking sheet of all reported maintenance issues and update it with whatever actions were taken to resolve it (date and time resolved and by whom should be indicated on the tracking sheet as well).
- Follow-up any pending maintenance issues from Engineering department not exceeding a week.
- Schedule room inspections in coordination with Security team on a monthly basis and create tracking sheet highlighting rooms that are out of order, red flags (with molds or needs complete refurbishment), not as per our health & safety regulations, safety measures are being followed by the occupants, and our TALENT & CULTURE policy on care of the accommodation.
- Ensure the cleanliness of each blocks/buildings and hallways by doing regular inspection (every week). This practice should be followed; thus, proper communication of this information should be established (join daily briefings of each departments, leave notices in each room, create information awareness, etc.).
- Manage hospitality and all relevant logistics for visiting staff, partners, etc.
- Liaise and coordinate with TALENT & CULTURE team regarding accommodation and related aspects of on-boarding new employees, visitors, and transitioning existing/terminating employees.
- Liaise and coordinate with TALENT & CULTURE team, Purchasing Manager or Store Supervisor regarding the necessary supplies/materials that are required inside the room which are needed to be replaced or be put inside.
- Ensure to print out updated accommodation list and out of the island leavers on a weekly basis for Emergency/Evacuation purposes.
- Prepare the following monthly reports: maintenance report and accommodation matrix to be submitted to TALENT & CULTURE team for awareness and update.

GENERAL DUTIES:

Health and Safety

- Ensure that all potential and real Hazards are reported immediately and rectified
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures
- Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
- Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
- Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
- Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.

Confidentiality

- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
- Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

To be fully conversant with:

- Hotel fire procedures
- Hotel security procedures
- Hotel Health and Safety policy and procedures
- Hotel Facilities and attractions
- Hotel standards of operation and departmental procedures
- Accor Grooming of Luxury and Appearance guidelines
- Accor values and its corresponding strategies
- Methods of accepted payment of the company
- Short and long term company marketing promotions
- Carries out additional tasks from time to time, by request of senior team members which may not be directly related to the job role but necessary for smooth operation of the resort

Requirements

Qualifications:

- Minimum of 1-2 years of previous experience managing housing and facilities services of comparable size, scale and nature.
- Previous experience working in remote island highly preferred
- Strong ability to set priorities, balance competing priorities, and multi-task.
- Strong interpersonal and communication skills.
- Strong customer service orientation.
- Previous role in multicultural environment
- Experienced in Fire & Life safety systems

Physical Aspects of Position:

Physical aspects of the position include but are not limited to the following:

- Constant standing and walking throughout shift
- Frequent lifting and carrying up to minimum 30 lbs.
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.