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IFS - Merc - Operations Leader - Senior Manager


Doha, Qatar

Ref: HP639-1304

Job description / Role

Employment: Full Time

Line of Service
Internal Firm Services

IFS - Internal Firm Services - Other

Management Level
Senior Manager

Job Description & Summary
A career within Operations Strategy services, will provide you with the opportunity to help organisations reimagine their operations through a strategic lens to turn complexity into a competitive advantage. Our focus is to help our clients create differentiating capabilities that drive competitive advantages by developing plans to navigate their challenges, seeing what's possible, and turning that into a reality. We assist our clients in transforming operations from the way they engage their customers to executing strategic programmes to achieve enterprise wide operational excellence.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Mandate Overview:

Responsible for designing and executing the new operating model for the IFS (Internal Firm services) service delivery (Fit for the Future).  The Operating Model will focus on meeting the following key strategic objectives:
-          Improving the IFS service delivery
-          Creating a Service Center Culture
-          Creating a Single Point of Contact (SPOC) to deliver services

The Target Operating Model will be designed to serve Qatar office.  It will also serve a cross functional dimension in dealing with the LoS and Platforms needs as well as the Regional IFS functions and guidelines. The IFS model should be scalable and will be able to serve up to 500 employees in Qatar (both stationed in Qatar as well visiting resources).

You will be responsible for the following functions:
- Administration (including Premises)
- Human Capital
- Information Technology
- Finance


Key Tasks:
- Define the IFS operating model for Qatar detailing the different components and develop the implementation roadmap and manage the overall implementation of the recommendations.
- Define a comprehensive list of services for the PWC customers/stakeholders and identify the different service delivery channels.
- Revise the Organization Structure for the IFS in Qatar and manage the recruitment and staffing of the key positions.
- Leverage the available IT solutions (applications) and improve the quality of data and reporting and enhance the usage of these applications. Identify additional IT solutions to facilitate service delivery and reporting requirement
- Measure performance and produce the required management reports for the IFS functions, CSP and COO manager internal risks
- Support LoS initiatives in Qatar as needed (resource management, recruitment, etc)

Expected Outcomes:
- Streamlined Service Delivery to PwC Resources (and Customers) leading to improved IFS operations

About the Company

PwC firms help organizations and individuals to create the value they're looking for.

We're a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets - UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm.

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