IFS - Merc - Operations Leader - Senior Manager

Job description / Role

Line of Service
Internal Firm Services

Specialism
IFS - Internal Firm Services - Other

Management Level
Senior Manager

Job Description & Summary
A career within Operations Strategy services, will provide you with the opportunity to help organisations reimagine their operations through a strategic lens to turn complexity into a competitive advantage. Our focus is to help our clients create differentiating capabilities that drive competitive advantages by developing plans to navigate their challenges, seeing what's possible, and turning that into a reality. We assist our clients in transforming operations from the way they engage their customers to executing strategic programmes to achieve enterprise wide operational excellence.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Mandate Overview:

Responsible for designing and executing the new operating model for the IFS (Internal Firm services) service delivery (Fit for the Future).  The Operating Model will focus on meeting the following key strategic objectives:
-          Improving the IFS service delivery
-          Creating a Service Center Culture
-          Creating a Single Point of Contact (SPOC) to deliver services

The Target Operating Model will be designed to serve Qatar office.  It will also serve a cross functional dimension in dealing with the LoS and Platforms needs as well as the Regional IFS functions and guidelines. The IFS model should be scalable and will be able to serve up to 500 employees in Qatar (both stationed in Qatar as well visiting resources).

You will be responsible for the following functions:
- Administration (including Premises)
- Human Capital
- Information Technology
- Finance

Requirements

Key Tasks:
- Define the IFS operating model for Qatar detailing the different components and develop the implementation roadmap and manage the overall implementation of the recommendations.
- Define a comprehensive list of services for the PWC customers/stakeholders and identify the different service delivery channels.
- Revise the Organization Structure for the IFS in Qatar and manage the recruitment and staffing of the key positions.
- Leverage the available IT solutions (applications) and improve the quality of data and reporting and enhance the usage of these applications. Identify additional IT solutions to facilitate service delivery and reporting requirement
- Measure performance and produce the required management reports for the IFS functions, CSP and COO manager internal risks
- Support LoS initiatives in Qatar as needed (resource management, recruitment, etc)

Expected Outcomes:
- Streamlined Service Delivery to PwC Resources (and Customers) leading to improved IFS operations

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.