Information & Technical Services Technician

Job description / Role

Position Summary

Reports to the E-Access Manager and supports the work of both the Information Services and E-Resources Team. Responsible for providing customer service in support of basic reference, circulation, and technology troubleshooting, providing administrative support, as well as coordination of key library statistics and creation and management of shopping carts within the financial enterprise system.

Job Responsibilities

• Staffs public service points such as the Reference Desk and provides traditional and virtual reference assistance including end-user instruction. Assists with general upkeep of the main Reading Room.
• Coordinates key statistics across the library. Prepares monthly reports on key reference, circulation, instruction, and collection activities. This includes assisting with the preparation of annual and special reports.
• Provides support for special projects happening within the unit. This may include performing background research, preparation of presentation materials, assistance with tracking project progress or planning special events.
• Assists with the creation of library guides and updating the library’s website. Participates in library outreach activities such as tabling and exhibiting as needed.
• Responsible for daily tasks such as screening, logging and prioritizing incoming mail, e-mail, telephone messages and appointments. Maintains various staff calendars. Updates and maintains staff records. Collects and processes time sheets.
• Assists with all Business/Educational travel arrangements and conference registrations. Completes reimbursement forms.
• Provides Administrative support for the Director as needed.
• Responsible for raising shopping carts within the financial enterprise system and paying resulting invoices. Serves as a co-liaison to HR, Finance and Facilities.
• Arranges and organizes meetings, prepares materials, records and transcribes minutes of meetings, distributes meeting materials including agendas, reports and minutes.
• Coordinates office moves and handles space allocation forms.
• Coordinates the unit’s annual activities report and assists with drafting the final report.

Requirements

• Bachelor's Degree in related field

Experience

• Previous experience working in a library or related field.
• Previous experience providing administrative support functions.
• Working knowledge of Microsoft office suite and experience using platforms such as Wordpress, Libguides or equivalent programs.
• Working knowledge of SAP, Learning Management System & Library Management System.

Knowledge, Skills and Abilities

• Strong commitment to customer service.
• Demonstrated strong oral and written communication skills, with a high fluency in English.
• Excels at being part of a team.
• Flexible mindset and willingness to learn.

Working Conditions/Physical Demands

• Ability to work a flexible schedule, such as nights and weekends.
• This position will initially and temporarily be assigned to the evening shift.

About the Company

Founded in 1898 and affiliated with what is now New York - Presbyterian Hospital (NYPH) since 1927, Weill Cornell Medicine-Qatar (WCM-Q) is one of the top-ranked clinical and medical research centers in the U.S. It is committed to excellence in research, teaching and patient care, and the advancement of the art and science of medicine.

In addition to the degree in medicine, Weill Cornell offers PhD programs in biomedical research and education at the Weill Graduate School of Medical Sciences; a joint MD-MBA program with Cornell's Johnson School of Management; and a joint MD-PhD program with Rockefeller University and Sloan-Kettering Institute.