IT Technical Support Consultant

Job description / Role

IT Technical Support Consultant - Qatar

Job Summary: To provide IT technical support from the Doha office for the Middle East region and to assist members of the global IT team in the delivery of IT services across the business. 

Job Description:
- Day to day support of the Middle East IT and Telecoms environment; coupled with the support of ALL IT servers and systems to ensure working effectively across the global business with an extra emphasis on staff working remotely on client sites
- Working within a small globally distributed IT team providing all levels of IT help-desk support which range from user admin tasks such as setting up new users password resets through to setting up and installing IT equipment at new office locations across the business
- To support and monitor the existing infrastructure and perform preventative maintenance work Call logging & management of the IT Service Request database (helpdesk) including regular liaison with IT hardware maintenance providers
- Participate in the change management processes which includes management of entire lifecycle – from planning impact analysis to remedial actions
- Monitor daily backups manage asset database and control software register
- Liaise with the Business build positive working relationships with the business and assist with submissions
- Duties will vary and be revised due to the nature of the IT Support environment (above is a guide and not a comprehensive list of responsibilities)
- Undertake regular visits to key client sites and other Turner & Townsend offices within the region.

Requirements

- All round IT support specialist with at least 3 years experience of hands-on remote and telephone support
- Hands-on experience on LAN WAN and VPN troubleshooting and support on multiple implementations
- Experience of management of the core IT applications such as email anti virus systems management user provision and patch management
- Proven track record of working in a support environment
- Ability to support a wide range of desktop applications (e.g. MS Office 2013 Outlook 2013 Project Visio Outlook etc.)Exchange 2013 administration and support experience an advantage
- Basic understanding of managing hardware and software assets and control software register -full training will be given

About the Company

We are a global professional services organisation that provides consultancy, delivery, operations and programme management services to businesses that invest in, own and operate assets.

We have a global footprint of 63 offices. Our 2,400 people operate in 28 countries to make a difference for our clients by managing the delivery of their programmes and projects, maximising the performance of their property portfolios and improving their overall business performance.