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Jewellery - Sales Advisor

Al Mana


Ref: HP129-273

Job description / Role

Employment: Full Time

• Work with team members in order to maximize sales and customer satisfaction and to ensure smooth operations
• Identify and act on upselling opportunities to enhance average sales in order to meet and optimize sales targets
• Seek out cross-selling opportunities to provide the customer additional product
• Understand the importance of best sellers and store hot spots to increase sales
• Process transactions at point of sale accurately and efficiently
• Minimize or eliminate stock loss by monitoring all store areas and maintaining standard operating procedures
• Be familiar with sales and operational figures at any point of the day and adjust selling strategies as needed
• Be familiar with the store collection and customer profile for the brand and be able to do brief brand presentation
• Understand the brand customer profile and translate that into overall image and purchase recommendations
• Initiate conversation to understand customer's needs and requirements
• Devote required time for each sale by pointing out the product's advantages relating them to customer requirements
• Help customers with any queries they may have surrounding the brand or products
• Maintain after-sales contact with customers to build relationships and drive repeat customers
• Deal with customer complaints and refunds as per company policies
• Maintain impeccable personal presentation and communication skills
• Complete administrative formalities at the conclusion of the sales prior to settling of the bill
• Process sales and payments on the system efficiently and accurately and close transactions courteously
• Request appropriate customer details to feed into the customer database required for sending through brand promotions
• Maintain store and brand standards ensuring that the floor area is always at highest standards
• Comply with shop timings and adhere to standards in terms of tidiness, product display, shop security, etc
• Process deliveries and stock transfers in an efficient manner against documentation and complete discrepancy reports as needed
• Carry out inspection of all jewellery, on display or kept in the back-up stock, and identify, separate and sort all jewellery that require any attention e.g. cleaning and remove non-conforming products from display/stock for necessary arrangements.
• Keep self abreast of the latest current market trends in terms of size, weight, designs and patterns by inquiring from customers or by their orders/requirements
• Comply with the company dress code and work professionally in meeting the organisational standards whilst servicing the customer at the utmost whilst generating the optimal level of sales


• Minimum of 2 years experience in jewellery stores
• Good technical knowledge in jewelleries (gold, stones, diamonds etc)
• Good communication skills
• Excellent customer service and sales skills
• Energetic and confident
• Presentable

About the Company

Al Mana is one of the largest and most diversified groups in the region, operating over 55 companies in 8 countries and employing over 3500 personnel. Industries that we operate in include automotive distribution and services, real estate and investments, retail and luxury fashion, F&B, engineering, technology, media and entertainment. The group covers most areas of retail including luxury goods, beauty, fashion, home interiors, watches and jewellery. Operating over 300 outlets, Al Mana represents some of the largest and most successful brands in the world.

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