Junior Product Trainer | Retail | Watsons

Job description / Role

Job Requisition ID: 167662

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

To manage all product-related training. The overall responsibility will be to teach employees in an articulated and professional manner by delivering knowledgeable and enthusiastic training in the Watsons DNA as well as brand products, ensuring consistency within the high standards demanded.

What you will do

• Lead the development of Watsons KSA training strategy, working with key stakeholders: General Manager, Head of Buying, Operations Manager, and store managers.
• Deliver complete and comprehensive training to the highest standards in Watsons.
• Ensure training is structured as per guidelines with the knowledge to adapt and deliver as required.
• Increase and develop awareness on the importance of thorough consultation, enabling specific home care recommendations and product upsell, supporting brand development and sales targets.
• Be familiar with all promotional activities of the company and support in readiness for the same.
• Train all KSA Beauty Consultants with product knowledge and selling behaviors to enable them to consistently achieve and exceed sales and service goals in line with published brand expectations.
• Build relationships with Sales and Operations functions and store managers, feeding back and guiding them on the individual's performance and achievements whether successful or unsuccessful completion of training.
• Manage and direct programs focusing on sales, service, and customer experience including Mystery Shop to measure performance.
• Be open, receptive, and contribute to the brand's development and that of the Watsons training program.
• Present new product launches to various divisions of the company to achieve awareness and knowledge.
• Support Operations Manager with recruitment of Beauty Consultants in high-profile locations (flagships).
• Act as a role model and senior brand ambassador with regards to product knowledge, brand standards, personal grooming, and sales expertise.
• Complete and submit training plans and recaps on time and within corporate guidelines and budgets.
• Participate in regional relevant training conferences and seminars.

Required skills to be successful

• Strong attention to detail, proactive and flexible approach with the ability to multi-task.
• Ability to work effectively under pressure and meet established deadlines.
• Ambitious, resilient, and driven, with the desire to succeed.
• Passionate about their work with a can-do attitude.
• A team player capable of working cross-functionally in a collaborative manner.
• Results-oriented, with the ability to drive and deliver the implementation of new ideas.
• Excellent presentation, time management, and delivery skills.

What equips you for the role

• Bachelor's degree or diploma.
• Health and beauty experience in retail.
• Training experience, ideally in a retail environment.
• Experience working in a mid-large beauty environment.

We're here to provide excellent service, but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalized CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviors but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.