Lead Business Improvement Officer

Job description / Role

Lead Business Improvement Officer - Qatar Aircraft Catering Company - Doha, Qatar

Job Purpose:Takes a lead role in project managing and implementing sustainable solutions adopting a variety of best practices e.g. Lean, Six Sigma methodologies , Business Process Re-engineering, Kaizen, and Rapid Improvement tools used to implement efficient operational processes /solutions

Accountabilities:

Operational
• Responsible to analyse for critical processes and possible bottlenecks to identify errors, changes are then simulated to find the preferred solution and finally an agreed solution the process is optimized
• Presents problems clearly and is convincing in the way solutions and communicated to a variety of stakeholders
• Takes a proactive approach to planning, new development are based on detailed scoping of the problem, builds a solid business case and end- user clearly understand the solution roll out plan
• Measures process gaps, defines process improvements, implements process changes and controls so that the changes meet the defined business results
• Develops and promotes system and data oriented approaches in order to drive objective business decisions based on facts and figures. Develop the required system metrics in order to have standard objective measurements
• Actively promote continuous improvement and lean principles across Qatar Aircraft Catering Company (QACC) through mentoring and training of staff, entertaining workshops and implement projects

Process Optimisation and Quality Management
• Ensures continuous review and improvement of operational processes to identify and eliminate waste and inefficiencies understands the current state and moves to defining the future / desired operational models
• Review risk and issues and determine proactive or corrective action as required
• Manage implementation of improvement project start to implementation and periodical operational performance review
• Monitor performance of key measures to identify need for intervention and/or improvements: ensure alignment of potential projects with overall objectives
• Audit the quality of output and performance of implemented projects to firmly embed change

Management & Leadership
• Engagement with all stakeholders (with focus on operational areas) to identify key bottlenecks, waste and opportunities for improvement
• Establish the project team objectives and priorities to align with and support business objectives
• Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed
• Oversee and supervise employees, train, develop and discipline to ensure a high standard of service delivery
• Train and develop other employees to ensure succession planning in place

Personal Development
• Take responsibility for own going personal development and growth of expertise
• Keep abreast with any market trends and developments

Operational Safety
• Responsible to ensure that employees at all levels understand work health and safety requirements and expectations through provision of relevant Qatar Airways QR Group induction, information, instruction, training and supervision
• Ensure compliance to all relevant safety, security , quality and environmental management policies, procedures and controls across the operation to assure employee safety, security, legislative compliance and delivery of high quality service with a responsible environmental attitude

Environmental Competencies

Apply
• Contribute towards Qatar Airways Group Environmental Objectives and targets and the implantation and maintenance of the Environmental Management System
• Apply environmental knowledge and principles in your role. and incorporate this into business processes and decision making, to drive efficiencies and reduce environmental and operational risks

Requirements

• Relevant College or University qualification to min Bachelor's level or equivalent
• Business Administration, Operational / Production Management
• Minimum 5 years relevant experience
• Operational lean change management
• Has facilitated cross functional change initiatives in 300 plus size employee departments
• Has experience in logistics, high volume food production, internet fulfilment centres or a similar FMCG environment

Preferred
• Black Belt Six Sigma certification
• Change management implementation
• Recognised project management tools

Job Specific Skills
• Fluent in English, written and verbal
• Full Microsoft suite experience

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.