Job description / Role
We are working with one of the Middle East & Africa's largest financial institutions to recruit a Lean Transformation Associate, to be based in the Doha, Qatar headquarters.
The successful candidate will be responsible for running and ensuring the success of Lean initiatives with a focus on delivery value to customers across business and support divisions within the group. The candidate will also be responsible to provide expertise on Lean/Six Sigma principles, as well as Change Management standards and methodology within the organisation.
Duties and Responsibilities:
*Run, execute, steer projects by using Lean/ Six Sigma/ Change Management standards and the process improvement methodology aimed at improving customer satisfaction and efficiency within the organisation
*Ensure the success of end-to-end process improvement initiatives across business and support divisions
*Establish measurement plans for key performance indicators (KPIs) and execute control plans to monitor, track and update KPIs related to dedicated operational excellence, reengineering and end-to-end process improvement initiatives on a periodic basis
*Perform cost analysis and calculate the returns of each project in close partnership with Financial Control
*Identify, quantify and define improvement areas in close partnership with the concerned business and support divisions and contribute to the implementation of customer-centered processes
*Work closely with members of business and support divisions to jointly improve on relevant KPIs
*Act as a partner to the concerned business and support divisions and lead process improvement projects together with representatives from one or more business and support divisions
*Report on progress on a regular basis for relevant projects
*Provide expertise and participate in the deployment of Lean/ Six Sigma/ Change Management standards, tools and techniques within the organisation
*Assist in creating awareness within the organisation for client orientation, quality and efficiency
*Provide training, mentor and coach Green Belts within business and support divisions on smaller, departmental assignments
*Assist in ensuring the transfer of new solutions or processes into ongoing operations within the organisation
*Interact with Head of Lean Transformation Management to obtain new process improvement mandates and participate in project idea generation, selection and scoping
*Provide guidance and support to Lean Transformation Associates in the execution of their assignments
*Use Lean and DMAIC methodologies to understand current processes
*Identify defects and impact of defects on current processes
*Propose defect fixes or system enhancements, and work with the various stakeholders to propose and develop process and/or technology modifications
*Gather, collect, and prepare data related to operational excellence, re-engineering and end-to-end process improvement initiatives
*Evaluate data and perform statistical analysis to identify improvement opportunities as well as associated issues and risks
*Identify benefits, quantify targeted results, establish measurement criteria and assist in the prioritization of process improvement initiatives
*Participate in testing, training, and writing of control plan documentation and process enhancements
*Apply and implement industry best practices and standards within the execution of process improvement assignments
*University degree (MBA preferred but not required) from leading academic institution with focus on business administration
*Extensive experience working in organization and process reengineering, business consulting and project management or equivalent business/operations experience within the financial services arena (however: no specialization in one area but rather multi-skill and transversal across functions)
*Operational and project management experience including the lead of large company wide program deployments
*Certified Six Sigma Black Belt experience and technical mastery
*Demonstrated track record using Six Sigma Methodology principles and practices across an entire value stream
*Minimum of 5 years experience as lead instructor to train other Black Belts and/ or Green Belts
*Experience in coaching Six Sigma projects from initiation to closure
*Ability to use systematic and data driven methods in order to solve problems, analyze and improve processes
*Strong knowledge of financial services from an operational and support perspective
*Excellent oral and written communication skills in English
About the Company
Allegis Group retired the "Talent2" name and re-branded its specialist recruitment professionals brand to Aston Carter.
Aston Carter is a distinguished global provider of recruitment services to companies requiring highly specialised business professionals. We have an unrivalled commitment to delivering first class service to our clients and candidates across professional disciplines, including Information Technology, Finance, Sales, Risk, Credit, Compliance, Operations, Marketing, Audit, HR and Engineering. Although we are retiring theTalent2 brand, our continued alignment with your company's business objectives will remain unchanged. As part of Aston Carter, our global presence gives us access to additional high-level talent, solutions and industry trends to better grow with our customers.
With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is an operating company of Allegis Group, a global talent solutions provider and the world's largest privately owned recruitment firm.