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Mall Manager

Equinox

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Ref: KP814-42

Job description / Role

Role Purpose

The Mall Manager is responsible for overseeing all aspects of mall management including but not limited to leasing and tenant relations, business planning and financial management, facilities and operational management and control of all maintenance inspection and safety functions.

Accountabilities (Responsibilities):

• Develop a structured business plan for the mall covering all key components of mall operations
• Develop sales and leasing plans to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan
• Ensure proper tenant mix and zoning within the mall in line with business strategy and market demand and to achieve desired footfall
• Negotiate for leases both new and renewals across all categories including: Anchors, line units, F&B and leisure
• Develop and maintain a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business
• Prepare, review and adjust financial budgets, systems and processes and monitor performance against budget
• Ensure smooth and positive relationship with the tenants, suppliers and contractors
• Develop and implement approved procedures and systems across all mall functions to ensure smooth co-ordination / co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experience
• Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution
• Prepare and develop marketing and annual event plans/calendar
• Monitor collection of payments owed from tenants and implement contractual terms
• Resolve complaints and demand of tenants and respond to their requests within the legal and contractual obligations
• Follow legal procedures with respect to mall operations and tenant interactions
• Develop and maintain the upkeep of the corporate mall identity and ensure adherence to corporate brand guidelines
• Ensure customer service satisfaction inside the mall
• Perform other tasks as assigned by the Line Manager.

Requirements

Qualifications, Experience, Skills and Knowledge:

• Bachelors or Master's degree in Business, Retail Management / Retail Real Estate
• Minimum of 10 years Mall Management experience (mall manager level or above), preferably in the GCC region including mall development, mall launching and mall renovation
• Mixed use development experience is an advantage
• Knowledge of managing leasing contracts and negotiation, exposure to tender management
• Understanding and experience in managing Service Level Agreements (cleaning, security, facilities management etc.)
• Extensive knowledge of Retail Real Estate industry
• Experience with luxury segment of the market
• Strong mall specific financial acumen
• Strong business acumen and good technical knowledge of Commercial Facilities
• Good understanding of mall management
• Good understanding of tenant mix and zoning
• Good understanding of mall operations and associated policies and procedures
• Good understanding of mall marketing, advertisement and promotion
• Excellent English Communication Skills, ability to speak in Arabic is an advantage

Competencies:

• Leadership and decision making qualities are essential
• Strong Sales Negotiations skills
• Able to be trusted with confidential and sensitive company information
• Excellent Interpersonal skills
• Excellent Customer Service Skills
• A good team player with strong Analytical skills
• Mall / Property Management trainings
• Safety and Security training/seminar

About the Company

Equinox was founded by Sheikh Hassan Bin Sultan Al Thani in 1993 who holds the position of the CEO until today, overseeing the company's strategic direction and development. Originally established with the primary focus of fulfilling opportunities in the burgeoning Qatar real estate market, the company's business streams have multiplied as diversification within the company's portfolio kept pace with the increasing opportunities in the region. Today Equinox has grown to include activities within real estate development and investment, retail, business to business (B2B) as well as local partnership and representation.

The real estate portfolio includes shopping malls, residential compounds, commercial and industrial developments. The retail section covers the major categories such as fashion, home interiors, beauty, accessories, jewellery and toys. B2B section includes contracting, project work and product distribution. As for the local partnership and representation section, it entails alignments with world leading logistics organisations. Spanning Asia, Europe, Scandinavia and America, Equinox portfolio of brands and business partners is truly global.

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