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Mall Manager

A Leading Real Estate Company In Qatar


Ref: RP319-08

Job description / Role

Job Summary:
The Mall Manager is responsible for overseeing all aspects of mall management including but not limited to leasing and tenant relations, business planning and financial management, facilities and operational management and control of all maintenance inspection and safety functions.

Job Responsibilities:
• Develop Strategy & structured business plan for the mall covering all key components of mall operations
• Establish SOP’S and manage its implementation.
• Develop sales and leasing plans to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan
• Ensure proper tenant mix and zoning within the mall in line with business strategy and market demand and to achieve desired footfall
• Negotiate for leases both new and renewals across all categories including: Anchors, line units, F&B and leisure
• Develop and maintain a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business
• Prepare, review and adjust financial budgets, systems and processes and monitor performance against budget
• Ensure smooth and positive relationship with the tenants, suppliers and contractors
• Develop and implement approved procedures and systems across all mall functions to ensure smooth co-ordination / co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experience
• Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution
• Prepare and develop marketing and annual event plans/calendar
• Monitor collection of payments owed from tenants and implement contractual terms
• Resolve complaints and demand of tenants and respond to their requests within the legal and contractual obligations
• Follow legal procedures with respect to mall operations and tenant interactions
• Develop and maintain the upkeep of the corporate mall identity and ensure adherence to corporate brand guidelines
• Ensure customer service satisfaction inside the mall
• Perform other tasks as assigned by the Line Manager.


Qualifications, Experience, Skills and Knowledge:
• Bachelors or Master's degree in Business, Retail Management / Retail Real Estate / Engineering.
• Minimum of 10 years Mall Management experience (Real Estate Operations Manager level or above), preferably in the GCC region including mall development, mall launching and mall renovation
• Mixed use development experience is an advantage
• Knowledge of managing leasing contracts and negotiation, exposure to tender management
• Understanding and experience in managing Service Level Agreements (cleaning, security, facilities management etc.)
• Extensive knowledge of Retail Real Estate industry
• Experience with luxury segment of the market
• Strong mall specific financial acumen
• Strong business acumen and good technical knowledge of Commercial Facilities
• Good understanding of mall management
• Good understanding of tenant mix and zoning
• Good understanding of mall operations and associated policies and procedures
• Good understanding of mall marketing, advertisement and promotion
• Excellent English Communication Skills, ability to speak in Arabic is an advantage

• Leadership and decision making qualities are essential
• Strong Sales Negotiations skills
• Able to be trusted with confidential and sensitive company information
• Excellent Interpersonal skills
• Excellent Customer Service Skills
• A good team player with strong Analytical skills
• Mall / Property Management trainings
• Safety and Security training/seminar

About the Company

A leading real estate company in Qatar.

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