Manager, Acceptance

Job description / Role

Our purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and summary

The Customer Solutions Center is a structure which enables Mastercard to develop better solutions and bundles for prioritized customer segments in markets. It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard's extensive toolbox of products and services offerings.

The acceptance lead for Qatar and Kuwait supports the Customer Solution Center team bring together existing Mastercard capabilities, products and solutions in a holistic, bundled way to customers. They also act as an expert for their products/solutions portfolio in their geography, to drive market enablement and support sales as well as acting as key interface with regional product teams to ensure an effective feedback loop.

The manager, Qatar and Kuwait acceptance lead reports into the East Arabia Digital and Acceptance Lead plus regional function team (e.g. regional acceptance lead).

Key responsibilities

Act as an expert for their geography/solution portfolio:

• Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment
• Accountable for having a deep understanding of the assigned product, service or platform
• Provide visibility on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
• Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard's products and solutions

Support CSC value proposition development and sale:

Drive localization, market enablement and support sales:

• Work directly with client counterparts on non-complex, one solution focused opportunities when the account manager needs their support

Knowledge and best practice sharing:

• Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within Mastercard

Expand acceptance footprint into underpenetrated verticals and drive acceptance locations across Qatar and Kuwait.

Corporate security responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach; and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.