Manager Airline Services

Qatar Airways

Qatar

Ref: GP388-1561

Job description / Role

Employment: Full Time

Manager Airline Services - Qatar Aircraft Catering Company - Doha, Qatar

Has the overall responsibility to ensure that the Airline Services department delivers with regards to KPI's, cost, budgets, SLA's and compliance. Develops the department in line with the future needs of the business ensuring all processes are performed in a efficient manner. Develop strategy for the departments needs in terms of space, employees, process flows and materialo flows ensuring cost and efficiencies are embeded.

Accountabilities:

Strategic
• Develops future strategy for the business needs ensuring the departments requirements are identified and represented
• Designs and implements appropriate audit programs to assess and drive the department's peformance in line with Qatar Aircraft Catering Company (QACC) and customer expectations
• Structure the departments training and development needs in order to raise the standards of the departmentm assess results for continuous improvement

Operational
• To manage all operational aspects of the Airline Services departments to ensure product and service requirements are met to the agreed budgets and KPI's
• Establish training programs in conjuction with QACC requirements and periodically review their value to the company
• Manage and safeguard that the use and handling of all equipment safety procedures are deeloped and followed in order to protect the employees and company alike
• Consult with airline representatives in order to develop the departments future strategy in terms of customer focus
• Implement corrective action plans based on non-conformance reports with an aim to continuously reduce number of reports received
• Establish a cleaning and preventive maintenence schedule for all equipment to efficiently conduct the required operation at QACC

Management & Leadership
• Establish the department and Airline Services Manager's objectives and priorities to align with and support business objectives and needs
• Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed
• Oversee and supervise employees. Direct daily activities, recruit, train, develop, and discipline to ensure a high standard of service delivery

Requirements

Development
• Take responsibility for own ongoing personal development and growth of expertise keeping self-updated with latest development and technology pertaining to the department
• Train and develop and coach the Airline Services Managers for proper succession planning abd risk management
• Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Assistance Program

Operational Safety
• Responsible to ensure that employees at all levels understand work health and safety requirements and expectations through provision of relevant Qatar Airways Group induction, information, instruction, training and supervision
• Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operation to assure employee safety, security, legislative compliance and delivery of high quality service with a responsible environmental attitude

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

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