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Manager CEX VOC & Initiatives

Ooredoo Group

Doha, Qatar

Ref: OP853-415

Job description / Role

Employment: Full Time

About Us:
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit:
Ooredoo's Consumer business unit is a critical part of the company's first line customer facing activities for all consumer product offerings and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The Planning & Analysis division is responsible for supporting Marketing BU to put in place annual business plan and strategy. This role supports the department to achieve its objectives.

About the Role:

This role is responsible to ensure company sustenance and growth in value using Customer Experience (CE) as a primary lever through effectively designing & running structured Voice of Customer programs and overseeing other Customer Experience enhancement initiates.


About You:

You should have 10 years' experience in a similar role.

Minimum Qualifications:

Bachelor's Degree in Marketing or Finance or Engineering

Note: you will be required to attach the following:

Resume / cv

About the Company

We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.

Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012.

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