Manager Customer Services - QAS Cargo

Job description / Role

Manager Customer Services - QAS Cargo - Qatar Aviation Services - Doha

Reporting to the VP Cargo, you will be responsible to manage Qatar Aviation Services (QAS) Cargo Customer Services agreed performance standards & financial targets and deliver best practice operational management and leadership to further support the network GHA – SLA capability.

You will also be responsible and accountable for the management of strategic cross functional utilization of resources. Introducing standard efficiency and productivity process tools to enhance planning, steering and execution whilst ensuring that all process steering demands are delivered on time, within budget and within business objectives

As a member of the senior leadership team, provide significant contribution in the identification and development of strategic plans to improve organizational performance and position QAS as an innovative, best practice ground handling agent and HUB specialist. Support in the development and analysis of operational business cases with stakeholder partners incorporating an understanding of finance impact. Work with all project and partner business units as well as OAL customers to identify gaps and opportunities in and between organizations, government agencies, in order to initiate process development and change management projects. Identify improvement/change that will benefit our business, our people and our stakeholders as well as customer base. Identify and deliver key strategic system support improvements in conjunction with QR IT

Requirements

To be considered for this role you should hold min Bachelor's degree or equivalent with minimum 8 years relevant experience, preferably in in cargo handling, warehousing and operations.

You should have highly developed planning, analytical and problem solving skills. Knowledge of Change management and process development technique. Able to deliver governance, strategic organizational development, ability to write reports and business correspondence, understanding of business process & improvement skills, Risk Management awareness.

Experience of leading, managing, inspiring and engaging a large multi-cultural workforce, results oriented who can deliver innovative execution at pace. Understands the high value of high customer service delivered within a cost conscious culture and having excellent communication (both written and spoken) and facilitation / presentation skills. Ability to delegate work, set clear direction and manage workflow, strong mentoring and coaching skills, ability to train and develop subordinate's skills, ability to foster teamwork among team members.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.