Manager Ramp Operations - Qatar Aviation Services

Qatar Airways

Qatar

Ref: GP388-1440

Job description / Role

Employment: Full Time

Manager Ramp Operations - Qatar Aviation Services - Doha

Ground support for all airlines at Doha Airport

Qatar Aviation Services (QAS) is responsible for providing ground handling services at Hamad International Airport for Qatar Airways and a host of other airlines serving HIA. This covers everything from porters to baggage handlers/loaders, aircraft cleaners to equipment operators, and drivers to customer service agents.

In this role you will be responsible to manage and direct ramp activities by providing a safe, quality product covering a range of ramp handling services. You will be accountable for management and supervision of Airside - Ramp Service activities including loading, un-loading of aircrafts and GSE Operations. You will be responsible for the health and safety of all staff engaged in Ramp activities in HIA and associated areas; promoting a QAS safety culture, educating and raising awareness and understanding through the most appropriate medium, ensuring adherence to QAS values and culture, and being responsible for staff morale and welfare. Tasks also include ensuring compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the airside operations to guarantee employee safety, corporate security, legislative compliance, delivery of high quality service with a responsible environmental attitude.

In addition, you will continuously review and manage all aspects of Airside ramp operation and handling procedures to ensure that work methods and equipment / manpower levels are in line with budget guidelines and meet the business and customer requirement.

Represent Airside Ramp, as required in management / operational meetings to ensure that issues of operations, safety and security are promptly addressed, resolved and amendments made to internal service level agreements.

Requirements

To be considered in this role you must hold a Bachelor’s Degree or equivalent.

You must be an expert in this field with a minimum of 7 years of job-related experience.

Excellent English, computer and planning skills are essential requirements of the job. You must have deep knowledge at aircraft ramp handling operations including GSE, Aircraft movement; familiar with resource planning, inventory management, and vehicle tracking software.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

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