Manager Service Delivery - Operations

Qatar Airways

Qatar

Ref: GP388-1361

Job description / Role

Employment: Full Time

Manager Service Delivery - Operations - Qatar Aircraft Catering Company - Doha, Qatar

You will be responsible to control the day to day running of Service Delivery department. Accountable for the management of the department in relation to cost control, resource planning, operational change management and reporting of KPI’s and ensuring that the department remains completely compliant with the SLA’s. Also, accountable for all performance and improvement initiative and implementation. To coordinates with other departments to ensure all flight dispatched and loaded on time. Ensures all vehicles are kept in service, minimizing the impact to the operations and service to the customer.

Develop, implement and conduct training programs in conjunction with QACC managers. Organizes the implementation of management instructions including customer service, aircraft catering delivery and handling, food safety, HACCP, quality control and Health and Safety. Ensure that the loading and ramp safety procedures in dispatch and ramp are followed as per the laid down policy of the airlines.

You will also be responsible to organizes and monitors that dispatching, loading, offloading, hand over and sign off processes for all catering orders on time and according to customer schedule, specifications and standards.

Requirements

To be considered in this role you must hold a Bachelor’s Degree or equivalent.

You must be an expert in this field with a minimum of 7 years of job-related experience.

Excellent English, computer and planning skills are essential requirements of this job. A candidate with Flight catering operations (Dispatch, Ramp and Transport management) experience will be preferred.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month