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Job description / Role
• To develop strong customer relationships
• To discuss and provide nail services and treatments to clients
• To remove nail polish, exfoliate and remove rough skin from the hands and feet, clean and trim nails
• To promote and sell nail and other salon products
• To interact with other members of the salon as to provide a seamless customer experience
• To adhere to the highest standards of sanitation, which includes cleaning and sanitizing tools and equipment
Key Relationships
• All issues to be communicated to the Salon Manager
Key Job Responsibilities
• Ensure all client areas and equipment are clean, functional and maintained according to the standards set down by the Management
• Ensure that clients receive the best nail care
Self- Management
• To be honest and trustworthy; friendly but professional attitude
Customer Service
• Be customer-service oriented and friendly
• Possess excellent communication and interpersonal skills
• Be organized and tidy
• Be able to multi-task
• Be flexible and cooperative
• Have a high energy level
• Be well-groomed and professional-looking
• Be prompt and possess a good sense of time
Health Safety & Security
• To make note of any maintenance issues and report to Salon Manager
• To ensure that work station and tools are sanitized
General
• Comply with the company corporate code of conduct at all times.
• Familiarize yourself with the company vision and values which link to our model of desired behaviors that we expect all employees to display.
• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
Requirements
Technical Skills:
• Cuticle and rough skin removal
• Equipment and tools storage and use (safety, sterilization, and sanitation)
• Manicure and pedicure theory
• Massage techniques for the hands, feet, arms, and legs (reflexology)
• Nail filing, shaping, and polishing
• Nail irregularities and diseases prevention (disorders of the nails)
• Product storage and use (safety, nail care chemicals, and their uses and technical applications)
• Sterilization and sanitization
• Customer service
• Laws and regulations related to the practice of manicuring (personal hygiene, public health)
• Best business practices
• Nail design and artistry
• Fabric and sculpting procedures
• Light-cured gels
• Nail extensions, tips, and wraps
• Acrylic nail forms, application, fills, and removal
• Nail products (gels, polishes, etc.)
About the Company
Al Mana is one of the largest and most diversified groups in the region, operating over 55 companies in 8 countries and employing over 3500 personnel. Industries that we operate in include automotive distribution and services, real estate and investments, retail and luxury fashion, F&B, engineering, technology, media and entertainment. The group covers most areas of retail including luxury goods, beauty, fashion, home interiors, watches and jewellery. Operating over 300 outlets, Al Mana represents some of the largest and most successful brands in the world.