Officer - Cash Management Sales

Job description / Role

You will be responsible for supporting sales team for managing relationship cross sell targets achievement, customer retention and satisfaction, revenue, profit, profitability and transaction volumes in compliance with established QNB Group policies, regulatory requirements and best market practice.

Role Description:
- Global Cash Management, business is a specialized product group that identifies, develops, delivers and maintains cash management related products and services` in line with GCIB clients’ needs. The primary objective of the Department is to contribute to QNB group objectives to provide its customers with innovated, value added and advanced cash management products and solution services to enhance efficiency and optimize earnings for the clients and to gain customer satisfaction and loyalty for the bank.
- The function includes research, design and development; sales management and customer implementation; technical integration; and ongoing service support and maintenance for cash management products and services.
- Sales Management - Global Cash Management, Sales team is responsible for supporting the GCIB RMs to identify cash management opportunities, understanding customers business, operational and financial process and providing tailor made product and services solutions for their customers to improve efficient and cost of operations and to instill customer satisfaction and loyalty.
- Assists direct manager in timely and quality planning of sale plan of transaction solutions to contribute to department’s revenue, profitability. Works towards delivering set targets in line with Global Corporate and Institutional Banking strategic directions and applicable policy guidelines.
- Works with Direct manager in achieving unit’s budget and implementing of group approved business plans for the unit and overall objectives of the QNB group.
- Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.
- Is responsible for market data analysis as well as preparation of meaningful and actionable results aimed for enhancement of GCM offerings as well as preserving and increasing their market share.
- Works closely with RMs in indentifying cash management opportunity and regular follow-ups to close the product sales.
- Proactively monitors results of marketing activities and provides any feedback on review of marketing plans.
- Regularly interacts with customers and other relevant market participants to gather feedback on the GCM products and services as well as provides this information to the parties concerned.
- Is responsible for initiating, maintaining and enhancing relationships with clients, identified as potential for Cash Management solutions, to ensure their business needs are identified and well served, as well as to enhance cross selling opportunities.
- As assigned by the direct manager participates in cross functional projects by giving expert advice and coordinating their implementation with the rest of Corporate Banking units to promote synergy within the Bank's activities.
- Based on market research data as well as customer feedback provides valuable inputs on cash management product development.
- Provides ongoing support to existing customers of cash management services usage as well as ensures consistent client follow-ups.
- Is responsible for preparation of marketing plan to promote awareness of cash management services.
- Assists in responding to Request for Proposals, assessing customer needs and recommending effective approach as well as pricing structure.
- Supports Relationship Managers in their selling efforts by providing expertise and structuring know-how.
- Performs verification of information on assigned customers' activities to ensure correctness of data.
- Is responsible for preparation and delivery of periodic as well as ad hoc MIS reports on personal and unit performance.
- Ensures provision of timely and accurate information to the Group's senior management team, external and internal auditors and the Group's compliance function as and when required.

Requirements

- University graduate.
- Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology required. MBA preferred but not required
- At least 3 years of relevant experience in a corporate banking industry or related fields
- Local/ Gulf corporate banking experience is preferable.
- At least 1 years of work experience in the Cash Management and Transactions banking solutions, preferably with international exposure.
- Well-informed of the market dynamics and competitive structure, industry environment, practices and rules and regulations for the GCIB customer segment.

About the Company

QNB Group is the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa is hiring.

QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.

QNB will assist you to take charge of your career with rich and varied opportunities to experience different parts of our global business and develop a valuable portfolio of skills and knowledge.