Operations Consultant

Job description / Role

Main responsibilities:

Conversion readiness assessment

- Review the Client’s operational processes in the following areas: key infrastructure, IT platforms, reports, file transfer, system interfaces, partner, vendors, and system capabilities
- Conduct an assessment of the Client’s current end-to-end operations processes for data generation (MIS, Accounting, etc.)
- Liaise between client and Delivery team for integration
- Coordinate between different client teams involved in the project
- Coordinate/translate requirements between us and the MEA Client IT team
- Align set up of required system set-ups such as: connectivity, simulator, testing (Testcases, Testcards, Test keys)
- Set up of personalization systems, EMV settings, Card design approval, etc. (jointly with selected EMV vendor)
- Drive system and operational testing at client end
- Support implementation process of CMS
- Build conversion monitoring reporting
- Project tracking, follow up and alert raising

Implementation support

- Conduct an analysis and documentation of the data samples, end-to-end transactions flow and data inputs collected from Phase a above such as: card issuing processes, card maintenance processes, and customer risk assessment
- Design a high-level roadmap for Bank to implement the proposed initiatives (high level timeframes, requirements, etc.)
- Support in implementing processes: card issuance (plastic production and personalization), PIN production, statement production, accounting requirements, authorization processing, clearing and settlement processing, reporting delivery and data warehousing, and risk management.
- Support the readiness across the following operations and IT areas:
- Key management processes (incorporating current security officer concept of MEA Client)
- Card design / card personalization testing
- CMS certification for contactless (including support for NAPS contactless certification)
- Risk / Fraud management tool verification (Risk/Fraud management rules migration & verifications from existing rules)
- Customer data management
- Parameters setting
- Migration processes (migration plan & strategy, Data cleansing and data mapping)
- 3D-secure (Support in Securecode certification with Arcot)
- Rewards on debit spend (technical integration of existing loyalty program in our Debit)

Duration: 2 month contract
Desired start date: ASAP

Objectives: The objective of the role is to finalise two major migrations

- Product (Debit) Flip from one scheme to another
- Closed loop cards (currently 330k cards) to open loop cards (currently 70k cards)

Requirements

The right candidate must have experience with:

- Profound knowledge of IT infrastructure in cards management
- Expertise in end to end card operations processes
- In-depth knowledge of processes and systems
- Expertise in end to end test management with various parties involved
- Knowledge of EMV settings
- Expertise in card production environment and card design processes
- Experience in card migrations/card conversion projects
- Being acquainted with file transfers & interfaces
- Literacy in 3D Secure implementation
- In-depth expertise in scheme card certification processes
- Knowledge of IT implementation of loyalty & rewards cards programmes

About the Company

RP International is the leading specialist recruitment consultancy in the established and emerging telecoms markets.

From our hubs covering the Americas, Europe the CIS, the Middle East, Africa and Asia Pacific we have partnered with operators, vendors, systems integrators and consultancies in more than a hundred countries, giving us an in-depth understanding Of cultural sensitivities, local business practices and hiring requirements.

Our clients and candidates benefit from the long-term perspective and breadth of knowledge that comes from working with an industry partner.

From our beginnings providing telecoms expertise into deregulating markets, we have developed our range of services to supply executive search, contingent, contract and launch and transformation resource solutions across the industry.

Our historic success in cross-border search assignments connects our clients to a global network of industry talent.

We identify the best available candidates on a local, regional and international basis.