Operations Manager – Sports and Wellness Division

Job description / Role

Charterhouse are working with a leading Retail and Hospitality group in Qatar, which have an extensive portfolio of premium outlets, representing a diverse range of multinational brands across the GCC markets. Our client is looking to hire an accomplished Operations Manager to lead commercial planning and sales operations for its growing Sports and Wellness division.

This role will be responsible for leading the sales and technical support teams for the B2C retail business and B2B corporate division. The Operations Manager will proactively identify and implement solutions which address performance issues and maximise client satisfaction whilst also achieving financial KPIs related to operational costs. This role forms part of the leadership team, reporting directly to the General Manager and will take accountability for monitoring commercial activity and setting customer service delivery standards for a portfolio of globally recognized sports/wellness brands.

Additionally, the Operations Manager will be the key point of contact for complaint resolution, also managing the relations between internal stakeholders and the brand to ensure global best practices are being adhered to. In conjunction, this predominately operational role, will work closely alongside the Supply Chain Manager to regularly monitor stock levels and devise monthly action plans to submit to the General Manager.

The ideal candidate will have a Bachelor’s Degree in Business Management or a similar field with a minimum of 6 years working in Retail, Wellness or Sports Industry. Our client will look to recruit a motivated Operations Manager with a proven track record of P&L management, overseeing cross functional teams. Excellent spoken and written English is essential for the role, whilst fluency in either Italian or Arabic would be advantageous. This role is based in Doha and our client is open to considering candidates currently based overseas looking to relocate to the region, who have the required experience.

About the Company

The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.