Outlet Manager

Job description / Role

Summary

Duties and responsibilities related to the outlet manager position:

• Lead all front-of-house operations, ensuring the restaurant runs smoothly, from daily opening and closing procedures to managing service flow.
• Recruit, train, schedule, and manage the performance of the entire service team, fostering a positive and efficient work environment.
• Serve as the ultimate host and face of the restaurant, warmly welcoming guests, building relationships with regulars, and professionally resolving any complaints.
• Possess and instill in the team a deep knowledge of Singaporean cuisine.
• Drive restaurant profitability by managing the outlet's P&L, controlling costs (labor, beverage, supplies), and minimizing waste.
• Work with the chef de cuisine to ensure food quality and presentation are consistently high and authentic to the Singaporean concept.
• Manage all inventory for beverages, glassware, and service supplies, placing orders and conducting monthly stock-takes.
• Implement local marketing initiatives and promotions to attract guests and boost sales.
• Ensure the restaurant's ambiance, from decor to music, reflects the intended Singaporean vibe.
• Guarantee strict compliance with all health, safety, and hygiene regulations.

Qualifications

• Ideally with a relevant degree, apprenticeship, or diploma in hospitality or restaurant management.
• Minimum 2 years work experience as outlet manager or assistant manager in a hotel or large restaurant with good standards.
• Preferably Asian female candidate.
• Experience in Middle East market.
• Proven experience in Asian food concept restaurants.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.