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Job description / Role
At Stantec, we approach every project as a partnership, because our work creates a lasting impact on our clients’ communities. We believe that when smart, passionate, creative people come together, real possibilities are within reach.
Our people are at the heart of everything we do; they give our work purpose. If you want to be a part of our unwavering team and can bring your sense of imagination and determination to every challenge, then this is the right place for you.
Due to the continued success of our Middle East operations, we are looking for a Performance Consultant.
Role Objective
Stantec is supporting our client, Qatar’s Public Works Authority ‘Ashghal’, in managing delivery of drainage services (O&M) through new performance based outsourced arrangements with its supply chain. This change in approach is aimed at enhancing Ashghal’s operations through partnering to achieve enhancing standards of service to be delivered to Ashghal’s customers in a sustained and cost-effective manner.
We seek a suitable candidate to provide consulting support and practical on-the-job inputs with Ashghal’s team in the review, validation, inference and guidance on performance related matters informed by the utilisation of business and comparative industry data / reports covering both technical and practical perspectives.
The role will support the Ashghal team members (Lead Engineers and Section Heads) to take up their new ‘owner’ roles through operational actions and initiatives that are aimed at improving measurement, reporting and management of partners through performance metrics. . The successful candidate would coach and support the client’s personnel to enable them to adopt and implement the new outsourced performance model more effectively.
Key Tasks & Duties
• Activities to be carried out on successful recruitment into the role include:
• Supporting Ashghal staff in managing outsourced contracts to undertake O&M of Qatar’s three drainage systems – Foul Sewer, Treated Water and Surface / Ground Water.
• Reviewing operational performance and advising on actions / improvement initiatives to overcome actual or anticipated challenges.
• Promoting Best Practices and Benchmarking for continuous improvement.
• Review improvement projects suggested by Ashghal’s supply chain to an Innovation Forum, set against the business requirements, and advise on suitability, feasibility, and effectiveness of implementation.
• Support Lead Engineers in planning for and preparing contingency plans through agreed governance for identified and anticipated risks.
• Advise and encourage supply chain preparation for Events (e.g., FIFA World Cup Qatar 2022TM ), and deployment of measures including equipment and resources.
• Review of reports and deliverables linked to performance metrices (KPIs and SLAs) on agreed frequency, and advise and support on necessary actions to be delivered by Ashghal team members and its supply chain.
Requirements
Qualifications
• Degree or higher level qualification in engineering (e.g. BSc, BEng, MSc Civil)
Preferred Chartered Status
Experience
• Minimum of 12 years’ relevant and practical experience within major water / wastewater utility organisation(s)
• Minimum of 2 years’ relevant experience in organisation(s) undergoing significant transformation
• Ability to drive and support strategic change focused on valued customer service
• Experienced in leading / advising teams on the operations of wastewater assets and their management
About the Company
Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That’s why at Stantec, we always design with community in mind.
We care about the communities we serve—because they’re our communities too. This allows us to assess what’s needed and connect our expertise, to appreciate nuances and envision what’s never been considered, to bring together diverse perspectives so we can collaborate toward a shared success.
We’re designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.