Personal Banker

Job Purpose: Provide and sell all financial products and services for new and existing customers. Performs sales and service functions for targeted markets for all products and services of the bank while delivering the most personal banking experience to the customer

Summary:
• Effectively maintains existing business with customers
• Contact potential customer to establish business relationships, and promoting Ahli bank products and services to achieve targets.
• Maintain relationships with existing customers in order to strengthen the business relationship, enabling keeping the door open for more sales of products and services to achieve targets.
• Assist customers in all basic inquiries and requests (account opening, statements, cheque books..)
• Ensure compliance with SOP for all service requests received from clients.
• Delivering the most personal banking experience to all customers.
• Answer all customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Cross-sell bank products and services.
• Adhere to the best service delivered to all customers.
• Handle all customer dissatisfaction and conflicts in the most efficient and professional way.
• Customer complaints resolutions.
• Achieve an acceptable audit / Operational rating.

Requirements

• Bachelor degree in Finance or Business Administration.
• Minimum Experience:
• At least 3-4 years relevant experience in Customer Service
• Knowledge of basic customer service requirements.
• Understanding banks products and services.
• Knowledge of Banks standard Operating procedures.
• Good communication and negotiation skills.
• Ability to effectively present information to customers.
• Knowledge of Sales techniques

About the Company

Ever since Ahli Bank QSC (Ahlibank) was founded in 1983, more than 30 years ago, we have stayed true to our traditional values – qualities that define who we are today. Ahlibank’s vision is to be at the heart of the community and our promise is to give our customers the most personal banking experience and retain our strong traditional values whilst embracing change.

We updated our brand in 2014 to symbolise the changes taking place at the bank. As part of this initiative we have launched new branches, rebranded existing branches and ATMs, a new website and online banking platform. In the coming months, Ahlibank will continue its journey to deliver modern banking at the heart of the Qatar community. Our brand identity is a modern interpretation of a potent symbol from Qatar’s past, the oyster shell.

Our vision is simple and captures our ultimate goal to be at the heart of the Qatar community.