Principal Engineer PaaS-Applications FMW Oracle Identity Management (CSS)

Job description / Role

What you will do

- Selected engineers will be responsible for providing consultancy, working with customers, translating ideas and concepts into implementable, supportable designs, providing technical solutions aligned with Oracle standards. They will also participate in maintaining and supporting customers' eBusiness Suite applications and Fusion SaaS, either on-site or remotely, implementing and running PaaS solutions such as IDCS and integration to Oracle SaaS products. They will develop, integrate, and implement application components including front-end development.

These engineers will join the CSS Global SaaS & Apps Delivery, a team that centrally delivers proactive and reactive services for any country across the globe.

We are looking for flexible and open-minded experts, able to work with different technologies, and address complex architectures, on-premises, cloud, or hybrid environments. We seek engineers who can quickly learn and who are willing to work with new and innovative products and solutions, and who are capable of interacting and collaborating with people in different teams globally to provide the best-tailored solution to Oracle customers.

CSS offers a professional context where engineers can develop themselves constantly and where they can always be in touch with the most innovative technologies both in on-premises and cloud environments.

CSS Engineers have the mission

- To develop and manage the technical relationship with designated account(s) in order to maximize the value of CSS to the customer.
- To develop and maintain trusted relationships with other Oracle contacts within designated account(s) and relevant third parties.
- To act as the technical primary point of contact for Oracle Support.
- To safeguard customer satisfaction and renewal through quality delivery and added value.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown) critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in the area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction is essential. Both a Bachelor's and Master's degree in Computer Science, Engineering, or equivalent experience, along with 8 years of related experience prior to taking this position, is required. In addition, experience with Oracle's core products, applications, and tools is necessary.

Responsibilities

- Develop Oracle Identity Governance custom connectors leveraging Identity Connector Framework (ICF); integrate OIG with systems not supported by out-of-the-box connectors.
- Use of OIG Java APIs and the SCIM (RESTful/JSON based) APIs.
- Create, customize, and enrich the reconciliation process, leveraging plug-ins, event handlers, and scheduled jobs.
- Customize the application instance forms in the Identity Self Service Console.
- Implement Enterprise applications automated provisioning via RBAC.
- Implement Enterprise applications manual provisioning via custom SOA workflows.
- Extend the OIG UI with new functionalities with ADF.
- Extend Oracle Identity Governance's user entities with new attributes.
- Oracle Identity Governance troubleshooting and debugging.

What we need

- Identity Management implementation experience from products such as Oracle Identity Governance, SUN Identity Manager, SailPoint, IBM.
- Prior Java development experience - senior level; deep understanding of object-oriented programming concepts.
- Experience using Oracle ADF and JDeveloper/Eclipse; good knowledge of ADF architecture and components.
- Deep knowledge of key IAM concepts (Identity Lifecycle, Role-Based Access Control, Role Analysis, Segregation of Duties, SOA workflow development, Privileged Account Management, Access Policies, Access Certification, Directory Servers, Federation, and SSO).
- Development of use cases/test cases, participation in SIT/UAT testing.
- Design and implementation experience regarding OIG connector integrations with common target systems like AD, Exchange, Directories, Databases, Web Services, and Flat Files.
- Experience on OIM integrations with cloud services (e.g., Oracle, Azure, AWS) for user management and provisioning.

Additional skills

- Oracle WebCenter Portal, Sites, and Content.
- Oracle SOA, OSB.
- OBIEE, OAS, and ODI.

In addition to the technical capabilities, our ideal candidate is a person who could:
- Deliver high-quality technical results to CSS customers.
- Demonstrate strong communication and organization skills, along with excellent problem-solving and analytical skills.
- Able to be a technical team leader and coach team members in relevant skills, finding ways to recognize the contributions of others in the team.
- Understand customer requirements and, based on their own skills and experience, be able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution.
- Be the main contact for new business opportunities by supporting our presales team, identifying and promoting opportunities for sales of Oracle products and services to support business growth.
- Analyze, troubleshoot, and solve whenever feasible, the issues the customer may face using Oracle products.
- Identify required/recommended actions on customer systems as the main output of service delivery, based on their knowledge and experience.
- Maintain the Oracle Solution to ensure customer demands will be met. Platforms for Oracle solutions are on-premises, cloud, or hybrid running various workloads (application, middleware, database, and infrastructure).
- Support solutions around multi-cloud and hybrid cloud setups.
- Escalate customer issues to the Technical Account Manager where relevant.
- Ensure adherence to internal methodology, tools, and quality standards.
- Actively participate in services development.
- Actively collaborate with other engineers in the team or in other teams to share knowledge and experiences that can benefit CSS business results.
- Able to learn the latest technologies and assist customers by delivering services using those technologies.

- University degree.
- Excellent communication and technical documentation writing skills.
- Development background will be valued.
- Fluent English (other additional languages will also be valued).
- Availability to travel and work onsite at customers by not less than 50%.
- Availability to work 24x7.

What we will offer

- A competitive salary with exciting benefits.
- Flexible and remote working so you can do your best work.
- Learning and development opportunities to advance your career.
- An Employee Assistance Program to support your mental health.
- Employee resource groups that champion our diverse communities.
- Core benefits such as medical, life insurance, and access to retirement planning.
- An inclusive culture that celebrates what makes you unique.

At Oracle, we don't just respect differences - we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. When everyone's voice is heard and valued, we're inspired to go beyond what's been done before.

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.