Quality Analyst

Job description / Role

Reports to: Quality Assurance Manager

Job Summary:
Responsible for conducting internal quality audits and ensuring Hemaya’s compliance with all quality policies, procedures and standards as well as ensuring that all results and recommendations from the quality audits are being implemented.

Main Responsibilities:
• Execute quality assurance programs for security and technical services staff, as well as other functions within Hemaya as required.
• Monitor, and evaluate safety practices and procedures with respect to security and technical services at work sites.
• Conduct internal quality audits and spot inspections at the various sites. For security services, emphasize will be on appearance, demeanor, job knowledge, and work environment.
• Support external auditors in carrying out Quality audits and assessment.
• Conduct tests to ensure that all products and services provided by the Hemaya are free from any flaws or errors and are of the highest quality.
• Ensure compliance with local and international regulatory bodies and authorities.
• Identify credible security risk and vulnerability as well as offer focused protection measures.
• Deliver quality awareness training for new and existing employees.
• Conduct surveys either internally or through external companies to measure customers’ satisfaction.
• Monitor and follow up on the implementation of the quality audit results and recommendations.
• Participate in special assignments in different projects as assigned by the Quality Assurance Manager.
• Support in the design or planning of new projects in order to meet quality requirements.
• Monitor through analysis and observation, project reports and activities to identify trends, successful practices, achievement of goals and objectives and areas needing improvement.
• Develop a document control and record management system.
• Practice duties and roles in line with the authorities as illustrated in the authority matrix.
• This covers the key responsibilities to be performed, but is not all inclusive. It doesn’t preclude other responsibilities from being assigned and undertaken.

Requirements

• Bachelor’s degree in Business Administration or related field. Quality Assurance Certification is preferred.
• Five years of relevant work experience in a Quality Assurance role within a Security Services Industry

KPAs:
• Number of Quality Audits and Checks
• Number Quality Compliance and Non Compliance
• Number Quality Improvement Initiatives

Skills:
• Professional knowledge in Quality Assurance concepts, techniques and methods
• Communication and interpersonal skills
• Analytical, problem-solving and decision-making skills
• Computer literacy: MS windows applications (word processing, excel, spreadsheets…)
• Fluent in English; Arabic preferred

About the Company

The multi-dimensional progression of the State of Qatar at both regional and global spheres has fostered phenomenal development of national infrastructure and diversification of business segments resulting into opportunities of human capital development, community service, and professional excellence; thus creating indigenous brands reflecting national heritage and cultural values as Qatari National Organizations. Responding to this mandate, Hemaya Security Services was established in 2005 to cater for the country's safety and security needs, integrating national human resources with global expertise. Over the years, we have progressed in the array of our services and standards resulting in organic growth and creating further opportunities of employment for wider communities, yet preserving the core concept of protecting National Assets by National Saviors, resulting in the pride of being Partners in National Protection.

As a company that is rooted to Qatari customs and ethos, we maintain our exclusivity to employ Qatari nationals at Leadership, Operational Management and as Front Line cadres; duly supported by excellent human and material resources. This unique business model at one end enhances our understanding of our clients' needs and at the other, compliments our approach to innovate bespoke solutions for each client in line with the environment, size and pace of their business.

Hemaya Security Services is making gradual progress into the Private sector in pursuit of its growth strategy while maintaining confidence of the Public sector organizations in the country. At the core of our firm, there are multiple service teams, and each of them specializes in a dedicated area of expertise. Manned Guarding is the current flagship and Technical Solutions will shape the future through our Consultancy Services whilst Cash Solutions manage the lifeline of any business using state-of-the-art resources and meticulous planning.

Vision To be the leading company in providing security services at the regional level, and participate in setting the security industry standards in Qatar.

Mission Providing comprehensive security services, while maintaining high level of competence and professionalism, in order to achieve security and stability in the state of Qatar.

Values - Exceed client's expectations - Work with team spirit - Professionalism and excellence in performance - Honesty and confidentiality - Transparency and credibility