Ref: HP129-149

Job description / Role

Employment: Full Time

Objectives: The Receptionist will be responsible for greeting, welcoming and directing visitors appropriately ensuring relevant company employees are notified upon visitor arrival. Aids in maintaining security and telecommunications system as well as helping in the day-to-day efficiencies of the office and business when required.

Main responsibilities:
• Welcome visitors by greeting them in person or via telephone answering and referring queries to the relevant employees in a professional manner
• Direct visitors by maintaining employee and department directories ensuring these are always maintained, accessible and up to date with relevant contact information or extension numbers
• Maintain continuity among work teams by documentation and communication of actions, needs and any irregularities
• Contribute to team effort through accomplishment of related results as needed as and when required or requested
• Transmit information or documents to customers using computer, mail or fax systems when required on behalf of department managers
• Analyze data to determine answers to questions raised by customers both internal and external ensuring accurate information is provided
• Keep a current record of staff whereabouts and availability for addressing queries or forwarding them to relevant individuals
• Operate switchboard to answer, screen or forward calls providing any information, taking messages or scheduling appointments accordingly
• Maintain security by following procedures, monitoring visitor’s logbook and issuing visitor badges
• Maintain telecommunications system for phone and console operation ensuring all customer calls are answered or referred to
• Maintain safe and clean reception area complying with any procedures, rules and regulations put in place to create positive visual aesthetics for visitors
• File and maintain records for business continuity purposes as well as added security
• Collect, sort, distribute or prepare mail or courier deliveries for relevant departments signing for or on behalf of managers in their absence
• Provide information about establishment such as location of departments or offices, employees within the organisation, as well as services provided to customers or external stakeholders
• Schedule space or equipment for special programs and prepare lists of participants that may be involved prior to the event taking place

Requirements

University Qualifications: High School Diploma

Nature and length of previous experience: 2-4 years experience in a similar role or of that of Business Support/ Administration

Specialist knowledge:
• Administrative
• Clerical
• Communication (Verbal, Written)
• Computer Literacy

Soft Skills and Personality traits:
• Accuracy
• Analytical Ability
• Collaboration
• Interpersonal skills
• Listening
• Multitasking
• Process Excellence
• Service Orientation
• Teamwork

Language Fluency: Fluency in English is essential, Arabic would be an advantage

About the Company

Al Mana is one of the largest and most diversified groups in the region, operating over 55 companies in 8 countries and employing over 3500 personnel. Industries that we operate in include automotive distribution and services, real estate and investments, retail and luxury fashion, F&B, engineering, technology, media and entertainment. The group covers most areas of retail including luxury goods, beauty, fashion, home interiors, watches and jewellery. Operating over 300 outlets, Al Mana represents some of the largest and most successful brands in the world.

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Receptionist salaries in Qatar

Average monthly compensation
QAR 3,500

Breakdown available for industries, cities and years of experience