Job description / Role
Receptionist - Doha (open to nationals or bilingual candidates)
As a Receptionist, you will be a key member of our facilities management team. You will be the face of the office for all visitors. It is a fast-paced role for an individual like yourself with great communication and organization skills.
You will be responsible for meeting and greeting both external and internal visitors to the office in addition to handling all incoming calls with courtesy and professionalism in accordance with the Reception and Switchboard Guidelines Manual. As part of your role, you will also handle all meeting room bookings and reservations efficiently and promptly.
Your key responsibilities
Attend to visitors in a professional manner and deal with inquiries on the phone and face to face. Supply information regarding the organization to clients and customers.
Skills and attributes for success
- Appropriate business attire and professional image/appearance; well groomed, neatly done hair and make-up
- Meet and greet visitors and clients in a pleasant, professional and courteous manner
- Convey visitor arrival promptly to the appropriate individual and meet or escort the visitor to the meeting room, extending offer to refreshments, tea/coffee etc.
- Ensure reception area and meeting rooms are clean and in order throughout the day and ready for the next meeting
- Provide visitor badges to guests/clients, when required
- Answer all incoming internal/external calls promptly and in a professional and courteous manner
- Screen calls to ascertain caller name and call purpose before redirecting them, especially for calls with unclear purpose (sales, market/staff intelligence gathering, etc.)
- Ensure callers are connected/redirected to the right person promptly, or accurately take a verbal message and relay it to the appropriate person in a timely manner
- Connect international business calls on behalf of staff requiring this service in the office
- Manage and confirm meeting room bookings/reservations requests via calendar invites
- Reconfirm all bookings/reservations on a daily basis
- Ensure booking cancellations are actioned and updated promptly, allowing rooms to be available for other bookings
- Manage meeting arrangements and logistics, event preparations, plan catering needs and requirements, etc.
To qualify for the role you must have
- Verbal and written communication skills in Arabic and English
- Professional personal presentation
- Customer service orientation
- Organizing and planning
- Attention to detail
Ideally, you'll also have
- Experience working in a fast paced environment
- A bachelor's degree
What we look for
We are most interested in people with confidence and strong experience in multitasking. You will need a proactive approach to work and the curiosity to seek out new challenges without being pushed. If you are ready to make a real contribution to our goal of building a better working world, this role is for you.
What we offer
We offer a competitive compensation package where you'll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:
- Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It's yours to build.
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The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region