Receptionist

Job description / Role

Company Description

The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Job Description

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Meet the needs of customers and inform them of the services offered
• Propose a response adapted to the needs of the customer
• Know the geographical and competitive environment of the establishment
• Present the Group's or brand's loyalty program
• Apply the procedures and policies defined by the brand and the hotel and of course versatility, you will actually have to do reception (check-in & check-out) for the greatest pleasure of our customers and the team
• Guest registration and room assignment, accommodating special requests whenever possible to assist
• Know cash handling procedures
• Have thorough knowledge of Front Office system, i.e. Opera
• Have working knowledge about reservations
• Have knowledge of handling telephone, internal and external
• Have full knowledge of master keys and Ving cards system
• Handle check-in and check-out efficiently

Qualifications

• Guest focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English; additional languages are a plus
• Knowledge of the hotel industry
• Ability to work effectively in a team and sense of initiative

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.