Ref: GP735-283

Job description / Role

Employment: Full Time

• You will be primarily responsible for managing relationships customers pertaining allocated to him/her and act as a ‘one-stop solution’ for all such customers’ requests/ needs. The incumbent will be focusing on acquiring new target customers as well as maintaining a portfolio of existing clients.
• Provide inputs to the Head of Sales and Relationship Management in developing and implementing strategies and plans to achieve all volume, revenue, and profit targets for the this segment.
• Responsive to the needs of the customer base and lead the customer focus initiative in the entire department.
• Act as the single point of contact for servicing all needs/ queries pertaining to the referenced customers (Highly revenue client, Client with growth potential, Client with sophisticated product need).
• Ensure customer complaints are handled/ resolved in the most expeditious manner.
• Provide inputs to the Head of Sales and Relationship Management in the preparation of Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn around time which will also help increase external customer satisfaction.
• Build and maintain strong and effective relationship with all other related departments and sections to ensure timely processing and resolution of the needs/ queries of the customer base including any related operational issues and thereby facilitate achievement of the Group’s goals/ objectives.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required on the customer base.
• Provide input to the department’s Head to support the development and implementation of strategies and plans to achieve all volume, revenue, and profit targets for the segment
• Provide input to the Head of Products and External Relations to support the development of tailored product solutions for QNB clients
• Build and maintain strong and effective relationship with QNB support departments to ensure timely processing and resolution of the needs/queries of the customer base

Requirements

• Bachelor’s degree (MBA / Masters preferred)
• Min. 8 years of experience in managing banking relationship, ideally in an banking segment with 2 years of experience in the MENA region preferable.
• Strong track record in managing business-to-business relationships with focus on sales and client service


About the Company

QNB Group is the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa is hiring.

QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.

QNB will assist you to take charge of your career with rich and varied opportunities to experience different parts of our global business and develop a valuable portfolio of skills and knowledge.

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