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Job description / Role
Purpose: Provide inputs to the Head of Sales and Relationship Management in developing and implementing strategies and plans to achieve all volume, revenue, and profit targets for the SME segment.
Customer (Internal & External):
- Responsive to the needs of the customer base and lead the customer focus initiative in the entire department.
- Act as the single point of contact for servicing all needs/ queries pertaining to the referenced customers (Highly revenue client, Client with growth potential, Client with sophisticated product need).
- Ensure customer complaints are handled/ resolved in the most expeditious manner.
- Provide inputs to the Head of Sales and Relationship Management in the preparation of Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn around time which will also help increase external customer satisfaction.
- Build and maintain strong and effective relationship with all other related departments and sections to ensure timely processing and resolution of the needs/ queries of the SME customer base including any related operational issues and thereby facilitate achievement of the Group’s goals/ objectives.
Requirements
- Bachelor’s degree (MBA / Masters preferred)
- Min. 8 years of experience in managing banking relationship, ideally in an SME banking segment with 2years of experience in the MENA region preferable.
- Strong track record in managing business-to-business relationships with focus on sales and client service
- Experience in credit assessment for SME clients and awareness of risk management concepts and practices
- Excellent knowledge of SME banking products
Required Special Skills:
- Excellent oral and written communication skills in English and Arabic (preferred).
- Planning, organizing and analytical ability.
- Strong relationship skills and awareness of risk management concept and practices.
- Team player mentality
- Strong analytical, problem solving skillsand organizational skills with a results orientanted mind-set
- Self-driven individual with the ability to make decisions and follow through with initiatives
- Confident and assertive with strong presentation skills
- High standards of integrity and ethics
About the Company
Cobalt is part of a leading international recruitment provider with offices in Europe, Singapore and New Zealand. Cobalt offers high quality HR consultancy, executive search, contingency recruitment and Emiratization services in Dubai and the wider MENA Region. It works extensively within the fields of Construction & Engineering, Banking & Finance and HR & Business Support.
Contributing to the regions development, we play a key role in identifying and attracting the very best talent to ensure the regions potential is realized. We also understand the importance of Emiratization in ensuring the long-term success of the UAE economy and have therefore pro-actively developed a strong network of UAE Nationals within our specialist areas.