Reservations Agent - F&B

Job description / Role

Marsa Malaz Kempinski, The Pearl - Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of

The Pearl, in the capital of Qatar. Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms - including 69 suites, two Presidential suites and two Royal suites.

Reservation Agent (F&B)

The incumbent of this position is responsible to materialize the maximum number of requests and restaurant reservations.

Key Responsibilities:

- Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- Provide a professional and courteous service at all times and ensure that all employees follow the example.
- Be knowledgeable of all services and products offered by the hotel.
- Test calls LQA / IFH results > 85%.
- Have a knowledge and understanding of all food and beverage products and services.
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure clients' satisfaction and adherence to Kempinski service standards.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Spot-check reservations made the previous day and check all VIP arrivals.
- Implement a daily track sheet for AM and PM bookings
- Work in close relation with all Department Heads.
- Assist operationally when required, especially during operational peaks or seasonal festivities and minimum once a week to ensure the upkeep of knowledge in the various outlets and departments.
- Daily sales call / regular guests / new business opportunities
- Seek ways to assist the outlet management maximizing their revenues and profits.
- Monitor and report the quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
- Assist in handling of guest complaints.
- Monitor and analyze the activities and trends of competitive restaurants, bars and other hotels banqueting departments.
- Responsible to main an accurate profile database.
- Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.

Requirements

Desired Skills & Qualifications:

- Minimum two 2 years in F&B service role, preferably with a 5* hotel chain or in a successful stand alone food & beverage operation
- Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
- Excellent written and verbal communication skills.
- Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
- Ability to identify and delegate tasks effectively.
- Excellent organisational and time management skills.
- Applies a professional, confidential and ethical approach at all times.
- Works in a safe, prudent and organised

About Kempinski

At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests.

Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits.

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.