Reservations Manager

Job description / Role

Key tasks
- Must create a positive, energetic working environment by maintaining high morale and productivity.
- Implement and manage all processes related to the effective handling of inbound guest calls and outbound calls.
- Assist in creating a high performance, revenue generating team through consistent development, training and coaching of Reservations Agents.
- Develop and leverage a team of people with unique talents and a variety of strengths to maximize effectiveness of the department statistical measurements.
- Ensure a positive prearrival experience for guests by accurately conveying reservation information, qualifying guest needs, and ensuring precise entry of guest information into booking system.
- Prioritize tasks and handle multiple duties simultaneously while remaining highly organized with attention to detail and consistent followup.
- Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet and exceed the revenue target.
- Maximize RevPar through the management of room inventories and market mixes.
- Conversion of upselling opportunities at point of reservation.
- Actively seek all sales and revenue opportunities both internal and external to increase the profile of the hotel.
- Identifies new reservations sales business to achieve personal and property revenue goals.
- Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy
- Understand and be able to answer all questions about rates, room categories and seasonality.
- Sell rates according to availability and yield strategy.
- Pass on sales leads to Sales managers.
- Proactively try to crosssell (F&B, Spa, etc.) and upsell room types.
- Efficient and complete communication with all other departments, especially front desk, accounting and sales.
- Complete knowledge of the property management system.
- Monitors reservations sales agents while on phone calls.
- Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Requirements

Skills
- Level of Education Bachelor / Licence Areas of study Hospitality Management Professional experiences 1 to 2 years

Languages essential
- English

Optional languages
- Arabic

Essential and optional requirements
- Bachelor's degree and/or Hotel Management degree/diploma and/or equivalent industry experience.
- Minimum 2 years experience as Reservations Manager representative in hotel industry
- GCC experience
- Fluent in English Arabic an asset.
- Excellent customer service skills, superior interpersonal skills, results oriented and highly self-motivated.
- Able to multitask, work under pressure and learn new technologies.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.