Reservations Manager

Job description / Role

Being a Pullman employee means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

- Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet and exceed the revenue target.
- Maximize RevPar through the management of room inventories and market mixes.
- Conversion of upselling opportunities at point of reservation.
- Actively seek all sales and revenue opportunities both internal and external to increase the profile of the hotel.
- Adhere to all reservation standards.
- Understand and be able to answer all questions about rates, room categories and seasonality.
- Sell rates according to availability and yield strategy.
- Maintain and develop guest contact.
- Handle all reservation documents and correspondence correctly and carefully.
- Pass on sales leads to Sales managers.
- Pro-actively try to cross-sell (F&B, Spa, etc.) and up-sell room types.
- Efficient and complete communication with all other departments, especially front desk, accounting and sales.
- Complete knowledge of the property management system.

Requirements

Your experience and skills include:

- Minimum 2 years experience at Business Hotel of 400-500 keys, in similar managerial role.
- Fluent in English (verbal and written communication).
- Arabic language / speaker will be a preferred skill.
- Computer literate.
- Knowledge on PMS Opera and RMS systems.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.