Restaurant Manager

Job description / Role

Company description

#BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS

Job description

Key responsibilities

• Ensure correct grooming standards are followed at all times
• Responsible for the smooth operation of the outlet
• Responsible for the Care Programme at all times
• Follow up on all financials, LQA, Forbes and TrustYou targets and cascade it down to the team
• Is aware of the daily, monthly and yearly financial targets
• Actively contributes towards the achievement of financial targets
• All issues and negative guest feedback need to be properly reported on Glitch system
• Following up on opening and closing checklists
• Maintains the HACCP & FIFO standards as required by the regional governing body
• Handle financial procedures according to guidelines set by the finance department
• Responsible for linking all facets of service, cuisine and entertainment
• Assume the responsibility of daily operations
• Handles security incidents, guest complaints with confidence and in a professional manner and report it in timely manner to the Director of Food and Beverage
• Conducts daily briefings for all staff prior to commencement of each shift or assign it to the outlet Assistant Manager during the Restaurant Manager absence
• Ensure all appropriate equipment is on hand for each service period
• In charge of training, grooming and selection of casual labour (if needed)
• Should be creative, confident and prepared to think outside of the box
• Following the personal development plan set by the corporate office
• Following team's personal development and assign KPI's in accordance with Hotel/Departmental goals
• Ensure the operational inventory is always accounted for and in immaculate condition
• Ensure the outlet maintenance is ensured at all times
• Create opportunities for upselling products, establish sales goals and selling strategies
• Develop the restaurant team to strive for excellence
• Creates an efficient rostering system
• Inspires heartists to create a flow of new and 'improved' ideas
• Follow Hotel Evacuation Policy in case of an emergency
• Ensure awareness and delivers the optimum levels of service and guest satisfaction
• Establish and maintain effective communication across all divisions
• Lead by example through a passionate, hands on approach
• Assist with collecting information for the monthly P&L review
• Planning and coordinate menus with the outlet Chef
• Ensure team's food and beverage knowledge at all times
• Carry out other duties as and when requested by the Director of Food and Beverage
• Organising marketing activities and promotional events in cooperation with the marketing department and F&B Office
• Preparing reports at the end of the operations including guest's comments, sales report, general feedback
• Responsible for the team recruitment in cooperation with the HR department
• Responsible to cooperate with Masala Library corporate office and Chef
• Develop a strategy of handling special guest's requests and VIPs (including but not limited to the Royal Family)

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field (preferred)
• 3-5 years of experience in restaurant management or a similar leadership role
• Strong leadership, communication, and interpersonal skills
• Excellent organizational and problem-solving abilities
• Given the nature of the role and the restaurant's Italian concept, fluency or strong proficiency in Italian is preferred

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.