Restaurant Supervisor

Job description / Role

Company Description

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Green Key.

Job Description

What you will be doing:

- Supervise and oversee the operation/section to maintain service standards
- Check on employees' discipline, grooming standards and punctuality
- Check on guests' satisfaction levels and properly handle feedback and follow-up
- Perform opening and closing duties as assigned
- Assist the Assistant Manager/Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
- Assist in employees' development, counselling and resolving staff conflict
- Report any complaints, incidents or any other irregularities to Management
- Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
- Help minimize waste, neglect, breakages and mishandling of supplies and equipment
- Carry out light cleaning and maintenance of the pantry area
- Monitor quality of food and beverage products in every order
- To ensure that guests receive the attention and service they require
- Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager
- To motivate, coach and project a positive attitude at all times
- Help manage employees' performance appraisals and performance logs
- Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
- Carry out any other duties as and when assigned by the Management of the Hotel
- Assist other Food & Beverage Outlets in their operations within peak times when needed

- Minimum 2 years hotel experience with at least 1 year in a 5 star luxury operation environment
- Excellent reading, writing and oral proficiency in English
- Must be well-presented and professionally groomed at all times
- Excellent leader and trainer with solid motivational and teamwork skills

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.