Restaurant Supervisor - All Day Dining

Job description / Role

Rixos Qetaifan Island North

Opening mid-2022, Rixos Doha Qetaifan will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Slated to make its debut right before the World Cup, Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's waterpark attraction. The Icon Tower, the world's highest tower of its kind, reaching 82 metres in height.

Restaurant Supervisor - All Day Dining

This position is responsible for the supervision of the service team and the flow of food and beverage to maximize guest satisfaction and department profits. To ensure a smooth and efficient operation in the Food & Beverage Department in relation to the Company Core Process; thus, directly impacting the delivery of the experience.

What's in it for you:

- Be part of a unique and complex resort in Qatar
- Take advantage of opportunities to be recognized for your professional contributions
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

- To ensure all department checklists i.e., opening and closing checklists e complete any required follow up action is initiated, and forms/records are filed.
- To deal with any internal or external guest requests and issues that are beyond the scope of their front-line colleagues.
- To assist and support food and beverage inventory, ordering and stocking.
- To supervise F&B associates, hostess, bartender/barista effectively.
- Ensure that a high level of food safety management and precautions with regards to the hotel food safety and hygiene standards (HACCP) are adhered to in the department.
- Monitor food standards in all-day dining restaurant.
- Positively always maintain a professional brand image to all concerned stakeholders.
- Engage each guest as a unique individual and listen attentively to their requests.
- Accommodate and document special requests in an accurate and efficient manner.
- To listen actively and respond to guest feedback and assess and review guest satisfaction index results and trends to continuously improve and exceed guest expectation.
- Oversee all services areas of the restaurant and day-to-day operations.
- Manage and supervise F&B associate, hostess, bartender/barista performance to deliver an exceptional guest experience.
- Oversee health code compliance and sanitation standards.
- To display a friendly, helpful, and cheerful attitude while communicating effectively with guests and colleagues to support day-to-day operations.
- Always maintain a high standard of personal appearance and hygiene.
- Attend all briefings, meetings, and training as assigned by management.

Requirements

Your experience and skills include:

- Minimum 1-year experience in the same position in a 5-star hotel
- High school degree
- Additional certification(s) in Food & Beverage will be an advantage
- Excellent reading, writing, and oral proficiency in the English language
- Proficient in MS Excel, Word, PowerPoint, and relevant accounting systems
- Flexibility to respond to a range of different work situations

Your team & the working environment:

At Accor, we are Hearts!

Are you ready to put your heart at the centre of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic, and professionally rewarding!

Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.