Retail Operations Manager

Job description / Role

Retail Operations Manager - Qatar Duty Free - Doha

We are Qatar Duty Free – a shopping emporium at the heart of Qatar’s state-of-the-art Hamad International Airport with more than 40,000 square meters of combined retail and dining.

You will be responsible for sales and profit, ensuring achievement of target through the delivery of world class customer service and effective merchandising. You will oversee and manage the day to day operation of the entire QDF business including a multitude of high profile brands.

Accountabilities will include but not be limited to the following:
• Maximise sales and profits through correct planning, forecasting and allocation of resources
• Managing the overall retail operation at the airport with the aim of achieving the yearly sales budget
• Manage all brand concessions and ensure that their standards are adhered to
• Ensure promotional programs are implemented to agreed deadlines with all supporting materials and stock in line with supplier agreements to maximize sales.
• Ensure that all departments conform to legal and company requirements.
• Overseeing all day to day operational issues in Qatar Duty Free

Requirements

You will have at least 8-10 years of experience in Retail development, retail management, and influencing people on the bottom line result. Prior experience in travel retail is highly preferred. Excellent financial knowledge (cash handling, banking, and working with budgets). Proficient with MS Office Suite and Retail specific software. Minimum High school education but Bachelors is strongly preferred.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.