Sales Consultant

Job description / Role

Sales consultant

Deliver excellent customer service.

Follow the sales process in order to maximise sales.

Understand features and benefits of all Travelex product lines.

Use every opportunity to upsell and cross-sell.

Recognise the warning signs of questionable transactions and mitigate possible effects of the sale.

Adhere to promotional marketing offers.

Manage till stocks.

Achieve individual KPIs / targets.

Fully investigate overs and shorts (differences) and report.

Adhere to company and location policy and procedures, including audit, risk, health & safety, security and customer service requirements.

Ensure compliance to legal and corporate requirements.

Maintain high standards of housekeeping and presentation of stores.

Contribute to the success of the team.

Complete training within required timelines.

Requirements

• Retail, cash handling and/or banking experience.
• Good customer service skills.
• Good numerical ability.
• Good knowledge of product, services and procedures.
• Demonstrated experience working with computer systems.
• Ability to work independently as well as in a team environment.
• Ability to handle routine activities with attention to accuracy and detail.
• Flexibility to work different shifts and locations as required.
• English language skills.

Personal qualities

• Self-aware, open-minded with a high degree of personal and professional integrity.
• The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders.
• A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs.
• The ability to analyse issues and solve problems.
• Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex.