Sales Executive

Job description / Role

Sales Executive

Sales person managing Leisure, Corporate or Group accounts within the Sales & Marketing department and possibly working with local and international travel agents/ tour operators, conference-meeting-incentive organizers/DMC for individual and group bookings.

Responsible for managing their assigned group of agencies and following up to materialize the budgeted revenues of group & travel trade segments through existing clientele and key prospects.

Assisting to and cooperating with the Leasing Manager in reaching the targeted goals as defined in the Sales & Marketing Plan.

Kempinski Residences & Suites, Doha

Rising 62 storeys above the Arabian Gulf, the Kempinski Residences & Suites, Doha raises every benchmark set for luxury residences in Qatar. The panoramic views are accented by floor to ceiling windows in all 370 lavishly appointed residences and suites, while handpicked furnishings and fine décor further add to the allure of Kempinski

Key Responsibilities:

- Solicit existing and potential customers and follow up established accounts on regular basis by phone, by correspondence or by personal contact.
- Set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts from corporate commercial accounts.
- Follow up on lost business and bring information about them to the knowledge of the department superior.
- Negotiate with all customers and send out offers/contracts regarding individual and group business.
- Follow the sales and marketing results and propose corrective actions if needed.
- Explore industry related data, new developments in certain agencies' structures, new assignments, industrial complexes, new business centers, new projects which all could be interest and benefit of the hotel and to distribute this information to their colleagues.
- Entertain decision makers of the Clients in the F & B outlets of the hotel and to take part in promotional activities with them.
- Keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.) Also explore and compare FIT and Group traffic (who is accommodating guests in which hotel) amongst the competitors.
- Bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
- When necessary, handle the group and individual reservation requests personally.
- Maintain the existence of an efficient customer database system (SFA) which will be capable of identifying report sales calls and other sales activities and carry out updating exercise in certain periods of time.
- Update customers with the latest developments in the hotel and informs hotel management of all changes in the customer profile.

Requirements

Desired Skills & Qualifications:

- University Degree or Hotel Apprenticeship.
- Minimum one (1) year experience in a Sales position, preferably in a 4/5 star hotel.
- Ability to work and communicate in a multinational environment
- Planning/organisation
- Adaptability
- Flexibility
- Initiative
- Negotiation skills
- Selling skills
- Knowledge of food production and service procedures
- Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
- Micros Fidelio Opera and Sales & Catering

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.