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Sales & Marketing Administrator

AccorHotels

Doha, Qatar

Ref: RP714-5383

Job description / Role

Employment: Full Time

Sales & Marketing Raffles Doha & Fairmont Doha

POSITION DESCRIPTION
Position: Sales & Marketing Administrator
Department: Sales & Marketing
Reports to: Executive Director Commercial

PURPOSE OF POSITION
To undertake and oversee all of the sales activities and administrative tasks in the specific area of responsibility under the leadership and supervision of the Senior Sales team.

KEY ROLES & RESPONSIBILITIES
- Plays a vital role in terms of administration support to the entire sales team.
- Participates in the organization of sales & marketing actions such as sales briefing and weekly sales meeting, taking sales leads for prospects and clients.
- Undertakes the daily competition check call around.
- Collates business cards for the team and ensures that all are uploaded to 'constant contact.
- Manages the order process for any purchasing items.
- Plays a key role in maintaining sales tracking files up-to-date and cliental database, with input from the Senior Sales team
- Implements and controls professional sales office administration
- Interacts and cooperates with various departments such as; the Reservations, Front Office, Property Services, Food & Beverage and Accounting Department
- Provides back up support to Sales Team during any promotional activities
- Replies to customers' written and verbal correspondences in a timely fashion that will increase customers' satisfaction; latest within 24 hours
- Identifying potential clients through lead generation activities - telemarketing, correspondence, mailing etc...
- Analyzes client's need and see how our products apply to those needs
- Liaises closely with all Departments within the Hotel including Front Office, Food and Beverage and Banqueting, instantly follow up new sales leads and report at the regular sales feedback
- Manages and updates the shared drive in the computer system with information required
- Answers incoming phone calls in a pleasant manner using Raffles telephone etiquette
- Arranges site inspections for potential guests
- Maintains high level of knowledge of the competition's product
- Maintains good relationships with counterparts at competing hotels; promote all Raffles Hotels whenever possible
- Consistently offers professional, friendly and engaging service to guests and colleagues
- Ensures prompt and courteous service is extended to both internal and external customers
- Ensures the achievement of sales objectives on a monthly, quarterly and yearly basis
- Solicits group, transient and/or banquet business through action plan preparation and execution
- Establishes parameters, quotes and negotiate prices, confirming by written contracts
- Maintains accounts, contact, activity and business details within the appropriate software applications
- Works closely with Catering and Front Office to ensure all details of the contract were delivered and guests depart satisfied.
- Prepare weekly, monthly, quarterly and annual reports, as required
- Follows departmental policies and procedures

Requirements

PERSONAL ATTRIBUTES
- Strong written and verbal communication skills in English and Japanese
- Able to develop rapport with Colleagues and Management staff
- Strong organization and time management skills in prioritizing work assignments
- Computer literate
- Ability to do basic arithmetic
- Understanding and ability to work in a multi-cultural environment
- Excellent follow-up and documentation skills
- Service industry experience preferably in a five-star hotel
- Ability to calmly and effectively execute last minute requests

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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